Associate Director, Software Engineering (GenAI Agent Platform)

Some careers have more impact than others.

If youre looking for a career where you can make a real impression join HSBC and discover how valued youll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director Software Engineering (GenAI Agent Platform).

Business:CTO Platforms (AI Platform)

Location: Shenzhen / Guangzhou

Req ID: 45019

Principal responsibilities

• Partner with cross-functional teams to define build and roll out a scalable Generative AI agent platform for priority banking use cases from pilot to production.
• Own the end-to-end platform engineering: design and implement the agent runtime orchestration tool/function calling prompt and workflow management memory/state handling and integration patternsleveraging frameworks such as LangChain/LangGraph (where appropriate) while avoiding unnecessary vendor/framework lock-in.
• Establish platform reliability and quality by building in evaluation and testing (offline/online) guardrails observability (logs/traces/metrics) and clear SLOs/SLAs to ensure accuracy
• Continuously monitor and optimise platform performance in production including model selection prompt/agent tuning retrieval quality caching throughput and resilience; drive root-cause analysis and preventative improvements.
• Embed security privacy and compliance by design: ensure controls for data handling access management encryption auditability model risk considerations and safe tool use; align to internal governance and relevant regulatory expectations.
• Provide technical leadership and hands-on support: troubleshoot complex issues support onboarding of delivery teams create runbooks and act as an escalation point for incidents and production support.
• Maintain strong platform documentation and enablement: publish reference architectures APIs/SDKs templates best practices and developer guidance to accelerate adoption and consistent delivery across teams.
• Track and evaluate emerging GenAI/agent capabilities (e.g. new orchestration patterns evaluation methods safety techniques model/tooling advances) and translate them into pragmatic platform enhancements with clear value risk and cost trade-offs.

Requirements

• Education & English: Bachelors degree or above in Computer Science/Engineering (or related); basic verbal communication in English.
• Software Engineering: 3 years handon coding practice strong Python or Java or Golang with usage of at least one major cloud (AWS/Azure/GCP); ability to deploy and operate services in production (Docker/Kubernetes preferred).
• GenAI / LLM Delivery: 1 years building and shipping LLM/GenAI applications; knowledge with agentic workflows and tool/function calling (multi-agent systems a plus).
• Problem-solving & commitment strong ability to develop creative solutions to complex challenges working effectively with technical and non-technical stakeholders.
• Demonstrates an AI-native mindset by applying AI-driven approaches including coding assistants to improve productivity quality and engineering best practices.
• RAG/MCP preferred: Practical RAG experience (retrieval chunking embeddings vector databases such as Milvus/FAISS/Elastic/Pinecone)

Youll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role. /WX

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***Issued By HSBC Software Development (GuangDong) Limited***