Workplace Services Manager

Job Title

Workplace Services Manager

Job Description Summary

This role is rooted in hospitality: creating a warm welcoming and effortlessly professional environment. The ideal candidate leads with a proactive service mindset communicates with professionalism confidence and care and takes pride in the details that make a workplace feel exceptional.

Job Description

Experience & Hospitality

• Serve as the first point of welcome greet every employee visitor and guest with warmth professionalism and genuine care.
• Deliver engaging workplace orientations for new employees and visitors including facility orientation amenity overviews and service introductions.
• Build and sustain positive relationships with employees building management vendors and service partners through consistent courteous engagement.
• Anticipate needs and proactively communicate updates on service requests ensuring every interaction is resolved promptly and thoroughly.
• Represent the ServiceNow brand as a visible positive ambassador setting the tone for an elevated workplace experience.
• Partner with WPS Operations Communications and Innovation Center to plan support and deliver all internal and external meetings engagements executive briefings events high-profile executive visits and special activations.
• Maintains awareness of daily meeting and event schedules and ensures campus readiness to welcome external guests including coordination of access signage and hospitality logistics.

Administrative & Communication

• Manage all front desk and reception functions with accuracy efficiency and discretion.
• Serve as the communication link between visitors employees and internal teams ensuring smooth timely coordination.
• Handle telephone inquiries and direct requests to the appropriate teams and maintain accurate records and documentation.
• Support audit and investigative documentation with professionalism and confidentiality.

Access Control & Visitor Management

• Administer visitor registration badge issuance and identity verification in accordance with security policies.
• Manage badge operations for employees contractors and visitors including access provisioning revocation and lifecycle tracking.
• Coordinate visitor escorts for restricted areas and respond to access inquiries with accurate policy-aligned guidance.
• Arrange COIs and necessary documentation for deliveries to meet Landlord requirements.

Security Safety & Emergency Response

• Maintain a visible professional presence at entry points to support a safe and secure workplace environment.
• Monitor for and report suspicious activity unauthorized access attempts or policy violations to the appropriate security teams.
• Execute emergency protocols as needed including medical fire and active threat scenarios and coordinate with emergency services.
• Screen incoming packages maintain secure storage and document incidents accurately for post-event review.
• Enforce access policies clean desk standards and visitor escort protocols consistently and professionally.

Education:

• High School Diploma or equivalent from an accredited institution (required).
• Customer service hospitality or reception experience (preferred).
• Experience in security facilities or access control environments (preferred).
• Must successfully complete Basic First Aid AED and CPR certification.

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.

This posting is for a new position.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 70805.00 - $83300.00

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process please email your request to Please refer to the job title and job location when you contact us.

Cushman & Wakefield sengage à respecter léquité en matière demploi. Notre objectif est doffrir un milieu de travail diversifié inclusif et exempt dobstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir loffre demploi dans un autre format ou daccéder à toute autre mesure dadaptation au cours du processus dembauche veuillez soumettre votre demande par courriel à Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: Cushman & Wakefield