Web Experience Manager

Who Were Looking For

At ScalePad we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact see ambiguity as an opportunity and believe that raising the bar is a team sport.

We dont bring people in to run playbooks. We hire people who want to rewrite them. And in this role youll get to do that while shaping the future of managed services for our global partners. (Thats what we call our customers.)

What is ScalePad

At ScalePad were building more than software; were building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent scalable Customer Success motion.
Our product suite unifies risk insights client planning and service delivery so MSPs can have smarter conversations show clients their value and grow their revenue.

But our purpose goes beyond our software. Were creating a workplace where curious growth-minded people can do their best work where ideas are valued progress is shared and everyone belongs. Together were creating a future where MSPs dont just keep businesses running they help them thrive. We believe that when our partners succeed we all do.

With offices in Vancouver Toronto Montreal and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12000 partners across 60 countries. Weve been recognized for our products and corporate culture by MSP Today G2 and Great Place to Work to name a few.

About The Role

As our Web Experience Manager youll manage ScalePads most important digital experience our website.

More than a marketing channel our website is where prospects form first impressions partners discover our solutions customers deepen their engagement and future Rocketeers decide whether they want to join our team. Youll be responsible for ensuring every interaction reflects the quality trust and innovation behind the ScalePad brand.

Youll manage the website end-to-end leading its strategy user experience designs and ongoing optimization. Youll help shape how ScalePad is discovered across traditional search engines and emerging AI-powered experiences while continuously improving performance through data experimentation and thoughtful design.

Success in this role requires someone who is equally strategic and hands-on. Youre passionate about creating exceptional digital experiences have a strong eye for design understand modern web technologies and love using data to make experiences better. Youre just as comfortable discussing information architecture and user journeys as you are partnering with marketers to optimize conversions. You actively seek opportunities to use AI to work smarterleveraging tools like Codex Claude Code and emerging AI technologies to build pages faster streamline development workflows automate repetitive tasks and continuously improve the speed and quality of web delivery.

Youll work closely with Brand Demand Generation Product Marketing Product and Executives to ensure our website remains a world-class experience that drives measurable business impact.

If that sounds like your kind of challenge wed love to hear from you.

What Youll Own

Get ready to go beyond order-taking. Your strategic responsibilities include:

• Manage ScalePads Website End-to-End-Take ownership of ScalePads website ensuring every page delivers an intuitive engaging and high-performing experience. Maintain and continuously improve existing pages proactively resolving issues and ensuring every feature form and experience functions exactly as intended.
• Lead Web Projects from Concept to Launch-Own web projects from intake to launch. Partner with Campaign Managers Product Marketing and Brand to transform content into exceptional digital experiences by creating wireframes and designs in Figma gathering stakeholder feedback building pages managing approvals publishing content and monitoring post-launch performance.
• Build Exceptional Digital Experiences-Design and develop campaign landing pages product launch pages feature announcement pages customer stories partner pages webinar experiences resource hubs and flagship initiatives such as Ignition and the annual Trends Report. Continuously explore new interactive experiencesincluding calculators assessments and other engaging toolsthat elevate the ScalePad brand.
• Build a Marketing Platform Not Just a Website-Own and evolve our Sanity CMS by creating scalable content models reusable components publishing workflows and governance that empower Marketing teams to independently build and update pages while maintaining consistency quality and brand standards. Partner closely with Marketing Operations to ensure the website remains a fully integrated part of ScalePads marketing technology ecosystem supporting accurate tracking attribution automation and seamless visitor experiences.
• Build and Maintain Our Web Design System-Develop and evolve a modular web design system and reusable component library that enables faster page creation consistent user experiences and scalable design across the website.
• Champion Technical Excellence-Manage the health and reliability of ScalePads website by proactively monitoring site functionality page performance accessibility (WCAG) Core Web Vitals SEO & AEO health browser compatibility and overall user experience. Partner with Marketing Operations to ensure forms analytics GTM tags and conversion tracking are implemented and functioning correctly.
• Build Faster with AI-Leverage AI-powered development tools such as Claude Code Codex and other emerging technologies to accelerate page development automate repetitive workflows prototype new components and continuously improve the speed and quality of web delivery.
• Drive Website Growth Discoverability and Optimization-Partner closely with Demand Generation and Marketing Operations to deliver high-performing campaign experiences and continuously improve ScalePads website as a growth engine. Implement and maintain technical best practices across SEO Generative Engine Optimization (GEO) Answer Engine Optimization (AEO) structured data semantic markup website architecture analytics and conversion tracking to improve discoverability across traditional search engines and AI-powered discovery platforms. Use analytics heatmaps A/B testing and user behaviour insights to continuously optimize engagement conversion and website performance while prioritizing enhancements that balance user needs business objectives and emerging web trends.
  
  

What were looking for

We care about what you can do more than where youve done it. However experience in the following areas will help you hit the ground running in this role:

• 5 years of experience managing websites or digital experiences in a B2B SaaS environment.
• Experience with Sanity CMS is a plus including building content models reusable components publishing workflows governance and scalable authoring experiences that empower non-technical marketing teams.
• Strong understanding of modern web design principles UX accessibility (WCAG) responsive design information architecture and conversion-focused user experiences.
• Strong visual design skills with an exceptional eye for layout typography hierarchy and interaction design. Comfortable creating web mockups and prototypes in Figma and collaborating with Creative to deliver polished digital experiences.
• Experience building responsive websites using modern front-end technologies (HTML CSS JavaScript React/ or similar frameworks) and understanding modern CMS architecture.
• Experience using AI-assisted development tools such as Claude Code Codex Cursor or similar to accelerate web development automate workflows and improve productivity.
• Working knowledge of SEO Answer Engine Optimization (AEO) website architecture and technical best practices with experience partnering with Demand Generation and Marketing Operations to improve discoverability engagement and conversion.
• Proven experience using analytics experimentation heatmaps and user behaviour insights to continuously improve website performance.
• Excellent project management and stakeholder management skills with the ability to lead web projects from concept through launch while balancing design development and business objectives.
• A builders mindset with strong ownershipyou thrive on taking projects from idea to execution and continuously improving the experience after launch.
• Curious about emerging AI technologies and passionate about applying them to digital experiences workflow automation and modern web development.
• Comfortable working in a fast-paced remote-first environment.
  
  

Perks

ScalePad offers our employees a blend of purpose growth and genuinely great perks.

• Everyones an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Support for growing families. Parental leave programs are in place to support you and your family when it matters most.
• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders whove scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year. Access an annual professional development budget to level up your skills your career and your impact.
• Set yourself up with great tools. Work with brand new top-of-the-line hardware and equipment so you can do your best work whether youre at home or in one of our hubs.
• Modern ways of working. Roles at ScalePad are structured as remote or hybrid with hub locations in Vancouver Toronto Montreal and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.
  
  

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process such as transcription note-taking and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters please.

Required Experience:

Manager