Warranty Coordinator

Role:

We have an immediate opening for aWarranty Coordinator in ourEdmontonBranch. Reporting to the Branch Office Supervisor the Warranty & Purchasing Administrator manages warranty inquiries and claims assists in purchasing of supplies specific to purchase orders and assists in reducing operational costs. This role will have a primary focus on Residential & Commercial Warranty claims with supporting the Administrative Assistant and providing backup support for the parts department when role is a permanent full-time position

Responsibilities

• Administers processes and authorizes warranty claims based on the manufacturers/suppliers/CDS criteria
• Responsible for processing exceptional or contentious claims communicating with manufacturers and external customers to secure replacement parts
• Handles ordering of defective parts arranges for the delivery/installation of replacements and warranted labor services and handles all warranty requests in compliance with CDS and manufacturer/supplier standards and legal requirements
• Works closely with sales and service departments and provides internal personnel with information on all warranty concerns
• Communicates effectively with customers to provide customer assurance
• Ensure claim legitimacy and adherence to warranty agreements and company policy
• Verifies the manufacturers or suppliers criteria
• Obtains all information to efficiently review analyze and once qualified process warranty claims
• Authorizes all warranty claims with exception of Good Will
  • Obtains CDS Management approval on all Good Will claims prior to commitment or processing
• Document and track claims through completion
• Creates Warranty or Good Will identified work order(s) in CDS system
• Retains all supporting documentation to complete a product warranty claim record under CDS Network warranty location and ensure all documentation is easily retrievable
• Completes pre-authorization applications all other documents required to process the claims and forwards them to the manufacturer/supplier and follows up
• Reviews claims exceeding the time frames or are not processed in the regular manner
• Ensure that all CDS purchase orders are completed by Purchaser
• Follows up for all Order Confirmation analyzes and reviews product ordered to ensure the product accuracy and determines ETA
• Ensures that the amounts claimed correspond to the criteria of CDS
• Follows up on all credits analyzes and reviews credits for accuracy and enters credit # in CDS corresponding work order
• Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up
• Analyzes claims denied by the manufacturer/supplier and if applicable re- submits them as soon as possible or obtains authorization to cancel them
• Ensures Sales or Service Departments are notified of uncovered and unauthorized claims
• Provides the CDS Accounting with the required information to process the accounting paperwork the amounts receivable and credits for warranties
• Ensures disposition of defective product is followed as instructed by the Manufacturer/Supplier
  • If disposition is to return defective product ensures defective product/parts are returned to the manufacturer/supplier following the complete Supplier Return CDS process
• Verifies descriptions and specifications on requests for purchase.
• Maintains resources such as catalogs and other supplier information for prices and specifications.
• Enters purchase specifications into system or types the purchase order and sends copy to supplier and department originating request.
• Verifies total cost of items purchased using calculator.
• Follows up with suppliers concerning late deliveries.
• Receives and matches bills from suppliers with bids and purchase orders.
• Maintains records of items purchased or transferred between departments.
• Inventories material on hand.

Qualifications:

• 3-5 years experience in customer service
• Above average communication and computer skills
• Working knowledge of MS Outlook (including calendar)
• Ability to prioritize tasks manage stress and diffuse difficult situations
• Minimum completed education high school
• Well organized with great attention to detail
• Overhead door knowledge is an asset but not required

We offer:
-A positive work environment with competitive pay and an excellent benefit plan
- Opportunity to build a long-term career with upward mobility
- Steady work in a stable work environment
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer

To Apply:
If this career opportunity sounds like the right fit for you apply online at with your resume and include your salary expectations. Please add WARRANTY COORDINATOR - EDMONTON to the subject line of all correspondence.

Applications will be accepted until the position has been filled.