Volunteer Coordinator Volunteer Services Regular Full-Time

This role will appeal to a dynamic individual who wants to be part of a dedicated multi-site team and is passionate about engaging people to help support a positive hospital experience for patients visitors and families and support staff. The position oversees a portfolio of diverse volunteers who provide support in a variety of roles aligned to hospital priorities within several of Sunnybrooks Programs

Summary of Duties:

• Demonstrate effective and consistent leadership to deliver quality volunteer programs for respective hospital site portfolio. This includes professionally executing all facets of volunteer program management including recruitment interviewing & screening selection orientation & training risk management performance management & supervision evaluation recognition & retention project management.
• Collaboration with colleagues to ensure volunteer management best practices continuous improvement and appropriate engagement and supervision of volunteers.
• Strategically and effectively manage competing priorities and resources across multiple sites to fulfill departmental and hospital wide objectives.
• Develop evaluate and utilize fair consistent and comprehensive recruitment interview screening and selection processes and practices that are aligned with Sunnybrooks Human Resource policies and practices including EDI.
• Provide ongoing education orientation and training that will ensure volunteers meet the needs of the hospital fulfill expectations of their roles with a focus on safety and quality.
• Community engagement promote positive public image and reputation and build positive relationships with a variety of internal and external groups - volunteers staff patients community partners etc. to effectively meet department and hospital short and long term objectives.
• Provide education expertise and advise department leads (staff supervisors) on topics pertaining to all aspects of successful volunteer engagement
• Supervise and provide ongoing monitoring and oversight to portfolio of 150-200 volunteers in a variety of roles/programs.
• Effectively utilize Better Impact software to maintain accurate volunteer files profiles schedules communication documentation trainings certifications etc.
• Event planning and other department projects.

Qualifications/Skills

• Bachelor degree required; Certificate in Volunteer Management or Human Resources an asset.
• Significant recent experience in volunteer management or a human resources role required; experience in a healthcare environment an asset.
• Excellent interpersonal and leadership skills.
• Excellent oral and written communication and presentation skills.
• Able to work collaboratively as part of a team as well as independently.
• Proven leadership ability critical thinking conflict resolution and problem-solving skills.
• Excellent organizational and time management skills and the ability to handle competing and changing priorities.
• Diplomacy tact and ability to maintain pleasant and professional manner.
• Promote a culture of accountability and respect with a focus on equity diversityand inclusion.
• Proficiency in Microsoft 265 MS Teams and experience with volunteer management database software.
• Certification in Volunteer Management (e.g. CVA) is an asset.