Utility Program Lead

The Utility Program Lead supports the successful delivery and continuous improvement of utility management services by leading client transitions coordinating cross-functional projects and managing client reporting and governance activities. The role converts service requirements utility information operational inputs and stakeholder commitments into clear plans accountable actions timely deliverables and decision-ready reporting. Working across Utility Operations Utility Processing and Payments Energy Services account teams finance technology clients and third-party providers the Utility Program Lead helps ensure that utility programs are organized risks and dependencies are visible and commitments are completed to the required quality and schedule.

Client Transition & Mobilization

• Leads or coordinates the utility workstream for new client transitions expansions contract renewals and material service changes.
• Develops and maintains transition plans milestones responsibility matrices data and document requirements risks dependencies and readiness criteria.
• Coordinates the collection review and handoff of property account meter supplier billing authorization historical consumption reporting and payment information required for service commencement.
• Works with internal teams client representatives incumbents utility providers and third parties to resolve information gaps and advance account setup data access system configuration reporting and operating readiness.
• Coordinates stabilization activities following go-live including issue tracking backlog visibility ownership confirmation escalation and transition closeout.
  
  

Project & Program Management

• Manages assigned utility initiatives from definition through implementation and closeout including scope work plans schedules actions decisions risks dependencies and status reporting.
• Facilitates project and governance meetings; develops agendas and decision requests; records actions owners and due dates; and follows through to completion.
• Coordinates cross-functional contributions from utility operations payment finance energy reporting technology procurement account teams and other subject-matter experts.
• Identifies schedule scope resource data financial and service-delivery risks and escalates unresolved issues with a clear summary and recommended path forward.
• Supports the implementation of new tools workflows reporting products and process improvements by documenting requirements coordinating testing and user feedback and tracking implementation readiness.
  
  

Client Reporting & Governance

• Coordinates recurring client reporting governance packages and executive updates to ensure deliverables are accurate consistent complete and issued on schedule.
• Consolidates utility performance information data-quality matters operational issues commitments project status financial or consumption variances and improvement activities into clear client-ready reporting.
• Maintains integrated action issue decision risk and opportunity registers and ensures reporting clearly identifies accountability timing blockers and required decisions.
• Works with utility specialists analysts managers and account teams to validate source information and convert detailed findings into concise decision-useful narratives.
• Tracks client questions requests and commitments and coordinates timely documented responses and closure.

Service Coordination & Continuous Improvement

• Supports consistent utility service delivery by maintaining current process documentation reporting calendars stakeholder lists governance routines and program records.
• Identifies recurring coordination reporting or workflow gaps and recommends practical improvements standardization automation or clearer ownership.
• Supports development of templates transition protocols reporting standards quality controls and reusable project-management practices across clients.
• Provides coverage and coordination support for priority client issues service escalations and time-sensitive deliverables as assigned.
• Other duties as assigned.

• College diploma or university degree in business administration project management accounting energy engineering technology data analytics or a related field.
• 5 to 7 years of relevant experience in utility management project or program coordination client reporting transitions professional services finance operations or a comparable service environment.
• Demonstrated project management capability including development and maintenance of work plans schedules action and decision logs risk and issue registers and executive status reporting.
• Strong written communication and synthesis skills with the ability to convert complex operational financial technical and client inputs into clear reports presentations meeting materials and decision documents.
• Ability to coordinate multiple concurrent priorities and obtain timely contributions from cross-functional stakeholders without relying on direct authority.
• Strong client-service orientation and ability to build effective relationships with client representatives account teams utility providers and internal subject-matter experts.
• Highly organized detail-oriented and persistent in following commitments through to completion while exercising sound judgment regarding escalation.
• Advanced proficiency in Microsoft Excel PowerPoint Word Outlook Teams and SharePoint with the ability to quickly learn proprietary utility finance reporting and workflow systems.
• Working knowledge of utility accounts invoices consumption and cost data account setup and closure reporting cycles payment processes and common utility service risks is preferred.
• Knowledge of utility tariffs energy units budgeting and forecasting data validation and utility information systems is an asset.

Licenses and/or Professional Accreditation

• Project Management Professional (PMP) Certified Associate in Project Management (CAPM) or comparable project-management training is an asset.
• Certified Energy Manager (CEM) Certified Measurement & Verification Professional (CMVP) or other relevant utility or energy accreditation is an asset.

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