TSSL 3PL Account Manager, NA External Fulfillment

Amazon strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy on line. To serve the goal Amazon has created one of the most advanced fulfillment and logistic networks in the world. If you thrive in a challenging and fast-paced environment we might be your perfect match.

As a result of continued growth we are searching for a 3PL Account Mananger to support our External Fulfillment & Operations team who will look to take on a new journey running a 3PL site that supports rDC in Canada.
The role includes interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal teams such as Transportation Retail and Supply Chain. The main tasks will be to facilitate coordination between the 3PL operations and internal stakeholders. The main objective is to continuously improve the level of service that the 3PL provides to our addition the 3PL Account Manager will be responsible for both launch and improvement projects within the External Fulfillment Special Projects and Expansion team.
Amazon is seeking an experienced logistic/supply chain operator to oversee the strategic operations and performance of our critical third-party logistics provider this pivotal role you will be responsible for ensuring our 3PL partners consistently meet their contractual obligations and respect our standards of service requirements and for providing relationship management.
The position requires up to 40% travel to local 3PL sites and Amazon facilities.

The role will be based out of 1P facility: YYZ1

Key Responsibilities:

Service standards and contractual enforcement
Establish and lead a structured systematic approach to site-level compliance with our service standards and provide high-quality performance comments and feedback
Serve as a benchmark for peers setting the standard for performance management excellence

Cost Management:
Demonstrate a deep understanding of 3PL business cases and the ability to detect hidden cost levers
Drive impactful cost-saving opportunities and efficiency-boosting initiatives including the piloting of new productivity and cost projects
Actively engage with stakeholders to refine business cases and influence cost-improvement activities Continuous Improvement:
Utilize Lean Six Sigma or other continuous improvement methodologies to proactively detect potential issues before they impact KPls
Drive operational excellence and structured follow-up with peers and linked businesses setting higher benchmarks for the network
Demonstrate the ability to influence and align with internal and external stakeholders on improvement plans

Change Management:
Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives to align 3PL operations with Amazon standards
Exhibit the capability to develop positive and effective initiatives acting as a primary proposer and setting higher benchmarks for the rest of the network
Communication:
Establish continuous and successful bi-directional exchange of support with internal senior network management acting as a development motor
Demonstrate the ability to effectively coordinate and align the 3PL site with the broader Amazon fulfillment network and supporting functions
Proactively identify and escalate critical issues utilizing effective communication and partnering with senior stakeholders to drive timely resolution
Autonomously author comprehensive escalation reports and successfully participate in senior leadership calls

Vendor Relationship Management:
Build strong profitable and sustainable relationships with 3PL provider leadership

Amazons internal additional details for internal candidates:

To apply for this role candidates must initiate an informational meeting with the hiring manager by clicking the Request Informational button at the top of the job listing.
For more on informational discussions visit: understand the internal transfer process and frequently asked questions refer to:
Basic qualifications:

-Bachelors degree or above in engineering project management operations logistics supply chain or related field
-Experience leading large teams/operations including a salaried/hourly workforce in a rapidly changing customer service manufacturing production or distribution environment
-Experience working with presenting to and influencing senior executives up to VP level
-Bachelors degree or equivalent or 8 years of manager in a fulfillment center/distribution center environment of hourly and salaried employees experience

Preferred qualifications

-Experience in data analysis and extracting insights to make data-backed business decisions
-Experience communicating across technical and non-technical audiences including executive level stakeholders or clients
-5 years of operational experience
-Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
-Knowledge of Six Sigma tools Lean techniques PMP or similar standards preferred
-Masters degree in engineering mechanical operations supply chain business administration or equivalent STEM field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs. Final compensation will be based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage 401 (k matching paid time off and parental leave. Learn more about our benefits at .



Key job responsibilities

Manage and control performance cost and capacity of External Fulfillment Logistics provider (3PL)
Monitor and analyze customer experience and delivery performance maintain and develop KPIs and SLAs with 3PL
Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
Prioritize projects and software feature requests evaluate and set stakeholder expectations
Ensure for each integration that requirements and resources both internal / external are available to deliver success
Work closely with technical development teams to deliver features which are customer-focused scale able auditable and iteratively developed
Possesses combination of practical and intellectual skills and an ability to shift and adapt to different tasks that vary between complex analyses and hands-on project and operations management
Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale

- Bachelors degree or above in engineering project management operations logistics supply chain or related field
- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans vendor development quality assurance design and cost improvement team and stakeholder engagement)
- Experience leading large teams/operations including a salaried/hourly workforce in a rapidly changing customer service manufacturing production or distribution environment

- Experience in lean or six sigma methodologies for operational process and performance improvement projects including process mapping and process re-design
- Experience pulling and reporting data from numerous databases (using Excel Access SQL and/or other data management systems)
- Experience in verbal and written communication for executive level leaders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company Amazons package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon offers comprehensive benefits including health insurance (medical dental vision prescription basic life & AD&D insurance) Registered Retirement Savings Plan (RRSP) Deferred Profit Sharing Plan (DPSP) paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.

CAN ON Mississauga - 93600.00 - 140400.00 CAD annually