Training Specialist

MUST HAVES:

• Experience facilitating adult learning programs using a variety of learning delivery methods.
• Developing training materials for all end-users including guides facilitation material online modules etc.
• Highly proficient with the use of e-learning authoring tools learning management systems and MS Office to prepare training materials.
• Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act 2005.
• Demonstrated strong interpersonal verbal and written communication and presentation skills
• Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships

Nice to Have:

• Knowledge of adult education theories principles and practices

Description

Technical

• Lead and conduct training needs assessment identifying the needs of all end-users aligning with OPS Change Management practices.
• Design a comprehensive curriculum for the training initiative including all necessary training resources.
• Provide project management expertise to support initiative/alignment to overall project timelines.
• Develop training materials for all end-users including guides facilitation material online modules etc.
• Conduct evaluation of training initiative to determine required supports for continuous learning.
• Provide expertise with e-learning authoring tools.

Relationship Management and Communication:

• French proficiency would be beneficial but is not essential.
• Collaborate with subject matter experts and stakeholder working groups and project team members to determine training needs/curriculum.
• Provide leadership and apply knowledge and understanding of adult education theories principles and practices.
• Liaise with the development and Quality Assurance teams inclusive of third-party vendor and ministry teams
• Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase
• Participates in the operations quality assurance testing and review processes
• Facilitate and/or support facilitators with classroom sessions (in-person/virtual).
• Manage and escalate issues in a timely appropriate and effective manner and provide clear analysis of options regarding how to proceed with problem resolution.

Business Knowledge:

• Knowledge of Adult Education theories
• Knowledge of e-learning software such as Articulate 360 Camtasia etc.
• Knowledge of AODA and Ontario Design System (ODS) standards.

Experience and Skill Set Requirements

Public Sector Experience - 5%

• 2 years of experience working in the healthcare industry specifically in providing training support on systems for Long-Term Care Electronic Medical Records (EMRs) Hospital Information Systems (HISs) Clinical Assessment tools etc.
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information preferred

Adult Education Experience - 10%

• Knowledge of adult education theories principles and practices
• Experience facilitating adult learning programs using a variety of learning delivery methods.

Training Specialist Experience - 40%

• Leading and conducting training needs assessment identifying the needs of all stakeholders.
• Designing a comprehensive curriculum for the training initiative including all necessary training resources.
• Developing training materials for all end-users including guides facilitation material online modules etc.
• Conducting evaluation of training initiative to determine required supports for continuous learning.
• Planning and project management methodologies to conduct training programs design and development projects
• Monitoring progress resolving problems and reporting regularly to I&IT management and clients decision makers.

Business & IT Knowledge - 15%

• Highly proficient with the use of e-learning authoring tools (i.e. Articulate 360) learning management systems and MS Office to prepare training materials.
• Knowledge and experience with the following: Digital Service Standard Ontario Design System Service Design Playbook OPS Change Management practices
• Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act 2005.

Relationship Management - 30%

• French proficiency would be beneficial but is not essential.
• Strong leadership and people management skills and experience
• Exceptional analytical problem solving and decision-making skills to analyze and identify learning needs
• Demonstrated strong interpersonal verbal and written communication and presentation skills
• Proven troubleshooting and critical thinking experience
• Demonstrated ability to apply strong listening skills to facilitate issue resolution
• Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
• Strong interpersonal facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
• Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
• A motivated flexible detail-oriented and creative team player with perseverance excellent organization and multi-tasking abilities and a proven track record for meeting strict deadlines.