Training Specialist Senior

Job Title: Training Specialist - Senior
Location: Toronto Ontario
Work Model: Onsite
Security Clearance: CRJMC

Description / Responsibilities / Skills

Must Have

• Experience facilitating adult learning programs using multiple delivery methods
• Experience developing training materials including guides facilitation materials and online modules
• Strong proficiency with e-learning authoring tools learning management systems and MS Office
• Knowledge of Accessibility for Ontarians with Disabilities Act (AODA)
• Strong interpersonal communication and presentation skills
• Experience engaging stakeholders and building strong working relationships

Description

Responsibilities

• Conduct training needs assessments aligned with OPS change management practices
• Design and develop comprehensive training curricula and materials
• Deliver training programs through classroom and virtual sessions
• Develop e-learning content using authoring tools
• Evaluate training effectiveness and implement continuous improvement strategies
• Collaborate with stakeholders SMEs and project teams to define training requirements
• Liaise with development QA teams and vendors during implementation
• Act as a bridge between technical and business teams
• Support testing activities and training validation processes
• Facilitate workshops and training sessions for end users
• Identify and escalate issues and provide resolution recommendations

General Skills

• Strong experience in training program development and delivery
• Knowledge of adult education theories and learning methodologies
• Experience working with cross-functional teams and stakeholders
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to present technical and non-technical content effectively
• Strong organizational and project coordination skills
• Ability to manage multiple priorities and deadlines

Desirable Skills

• Knowledge of adult education theories principles and practices
• Knowledge of Ontario Design System (ODS) and Digital Service Standard
• Experience with healthcare systems such as EMR HIS or clinical systems
• Knowledge of personal health information protection legislation

Skills

Training Specialist Experience - 40%

• Experience leading training needs assessment activities
• Experience designing and developing training programs and materials
• Experience delivering training using classroom virtual and e-learning approaches
• Experience evaluating training effectiveness and continuous improvement
• Experience managing training programs as part of project delivery

Relationship Management - 30%

• Strong stakeholder engagement and relationship management skills
• Ability to collaborate with SMEs project teams and vendors
• Strong facilitation consulting and negotiation skills
• Ability to communicate effectively with technical and business stakeholders
• Strong problem-solving and issue resolution capabilities

Business and IT Knowledge - 15%

• Proficiency with e-learning tools such as Articulate 360 and Camtasia
• Knowledge of learning management systems and MS Office tools
• Knowledge of AODA and accessibility standards
• Awareness of OPS change management practices

Adult Education and Domain Experience - 15%

• Experience facilitating adult learning programs
• Knowledge of training methodologies and delivery models
• Experience supporting healthcare-related systems training (EMR HIS clinical systems)
• Understanding of healthcare compliance and data privacy requirements