Ticket Agent Summer Student (Posting 2026-36)

JOB TITLE: Ticket Agent Summer Student (Posting 2026-36)

LOCATION: Leamington / Kingsville (Mainland Terminal)

POSTING CLOSES: Review of applications will commence on July 15 2026 at 12:00 (noon) and will continue until position is filled.

START DATE: Immediately

TYPE: Full Time Contract

REPORTS TO: Director of Operations

UNION: Unifor Unit 1

SALARY: $23.86 per hour

The Ticket Agent is accountable for ensuring exceptional customer service and compliance. Responsibilities include managing terminal operations handling reservations and sales maintaining communication and safety protocols and providing administrative support. The Ticket Agent contributes to the efficient coordination of ticket receipts and vehicular traffic at the Leamington and Kingsville Terminal locations and interacts professionally with passengers and their inquiries. The incumbent works closely with terminal Dock persons to ensure the smooth effective safe and efficient coordination of vehicular traffic and loading vessels.

KEY ACCOUNTABILITIES

• The primary duties and responsibilities of the Ticket Agent include but are not limited to the following:
• Contributes to building and maintaining a culture of respect trust productivity and safety excellence.
• Coordinate passenger vehicular traffic with Linespersons / Dock Hands and ship crews to ensure the safe efficient and timely loading and unloading of vehicles on the vessel.
• Ensures compliance with all company policies applicable laws regulations and good business practices.
• Required to complete daily financial reports.
• Customer relation activities including but not limited to answering phones emails and in-person inquiries for ferry operations and related tourism information.
• Using the computer system to sell and process reservations and tickets assisting passengers with online reservations.
• Inform all customers of events or cancellations and arrange all rescheduling and refunds.
• Ensuring that the Canadian Transportation of Dangerous Goods Act and Regulations are followed before goods are loaded onto the vessel.
• Receive and record all freight and maintain the manifest and ensure its security while at the terminal record and enter information corresponding charges/payments and inform the receiving terminal.
• Directing dockhands/linespersons in duties pertaining to the on-boarding/off-loading of vehicles passengers and/or freight.
• Reporting any non-conformance near misses and safety issues to management.
• Maintaining an accurate and continuous flow of information between vessels terminals and shifts regarding freight manifests vehicle placement and passengers using interpersonal communication daily logs and/or radio communication.
• Complete passenger check-in and distribute passes appropriately while adhering to vessel capacity limitations.
• Utilize a public-address system to advise passengers and vehicles during loading stages.
• Participate in operational drills exercise including Monthly Health and Safety meetings.
• Opening and closing all terminal buildings and arming/disarming security systems.
• Providing updates on visibility current weather conditions or other information to the ferry.
• Other duties as assigned.

QUALIFICATIONS EDUCATION KNOWLEDGE WORK EXPERIENCE and SKILLS

• High school diploma or GED certificate preferred.
• Marine Sector experience an asset.
• Two or more years of successful performance in customer service in a telephone-based environment as well as in person is preferred.
• Previous point-of-sale reservation system and financial documentation knowledge.
• Proven proficiency in Microsoft Office specifically Outlook Excel and Word.
• Professional friendly verbal communication skills; ability to listen and respond to passenger inquiries.
• Must be able to speak read write and understand English. A second language specifically French is preferred.
• Strong organizational skills and ability to work well in a fast-paced environment.
• Ability to work in a team environment as well as with minimal supervision.
• Must have good hand-eye coordination and the ability to type on a computer keyboard.
• Attention to detail to ensure that passenger records are accurate and passenger accommodation needs are addressed in relation to boarding and efficient loading of the vessel.
• Above average technical trouble shooting skills.

SAFETY SENSITIVE ENVIRONMENT

• Zero tolerance for drugs or alcohol.

EFFORT PHYSICAL/SENSORY DEMANDS

• Ability to sit for 2 hours at a time.
• Stand consistently for 2 hours.
• Walk distances up to 500 meters.
• Ability to lift up to 25 lbs
• Repetitive hand movements.
• Able to climb a flight of stairs.
• See details at a short distance and colour variation.
• Ability to work on and read computer screens for full day.
• Able to hear and respond on two-way radios.
• Communicate through a range of devices.

WORKING CONDITIONS

• Fast-paced office/customer service environment.
• Ability to work with customers and deescalate passenger related issues.
• Able to work in all weather conditions and temperatures.
• Able to work overtime as required.
• Hours of operation are 7-days per week including evenings weekends and holidays including during winter air service.

How To Apply

Please upload your resume in PDF format.

We are committed to the principle of fair representation of individuals from the four designated groups as defined by the Employment Equity Act. We encourage qualified women indigenous peoples persons with disabilities and members of visible minorities to apply for our positions.

If you require any accommodations in the recruitment process please reach out to to discuss but please note that applications will not be reviewed or accepted via this email address.

Notice on Use of Technology in Recruitment - We may use technology including AI tools to support parts of the application process. All hiring decisions are made by people.