Technology Service Tech I

Patterson isnt just a place to work its a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

As a Technology Service Technician at Patterson Dental you will have to perform repairs installations and maintenance of digital radiology CAD/CAM and computer equipment on the road or at the office. You will also troubleshoot software problems on Windows-based PCs in dental clinics.

• Independently respond to customer calls assigned to him determine the nature of the problem for a particular module or component.
• Determine the parts supplies and tools needed to complete the service request.
• Repairs equipment to meet manufacturers specs. Performs standard system installations and tests functionality of components. Follows specific manufacturer federal/provincial guidelines for repairs.
• Ensure that the standard response time established with the service coordinator is respected.
• Load deliver install configure and train customers on the basic use and maintenance of the equipment sold.
• Provides technical support after initial installation of equipment (software & hardware).
• Use maintain and secure test equipment and tools used to adjust calibrate and repair equipment.
• Complete all required documentation (time sheets service orders Radiation Protection Bureau forms inventory and expense reports).
• Return defective modules assemblies or parts to head office and identify items.
• Manages vehicle inventory and re-stocks as necessary.
• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Stay up-to-date with new technical and practical knowledge in the field of technology.
• Perform other duties as assigned.

• Diploma in Electronics and/or Computer Science.
• Valid drivers license and driving record.
• Excellent organizational skills and good problem-solving skills.
• Motivated worker with great team spirit and manual skills.
• 2 to 3 years of experience in TCP/IP networking.
• Exceptional applications skills with MS Office.
• 2 to 3 years of field repair work experience in the dental or medical environment.
• Experience related to carpentry electricity or electronics required.
• Strong customer service skills required.
• Excellent oral and written communication skills in English.