Technology Manager Digital Products
Job Location:
Mississauga - Canada
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
As Canadas leading integrated freight package and logistics provider weve been helping promises get where they need to be for more than 60 years. How does the magic happen The journey starts with you. The places we go the elements we brave the promises we deliver its all possible because of our people. So whether youre looking to build new skills make an impact in your community or inspire your team we go there for you.
Why this role matters
Every business day millions ofCanadians and thousands of Canadian businesses interact with Purolator through a tracking page a delivery notification or a self-serve tool. The digital experiences this role owns Purolator Your Way Notifications Tracking and Vision are how the country experiences our brand outside of the truck and the front door.
We are looking for a product leader to set the multi-year vision for these recipient and shipper experiences raise the bar on customer-facing quality and convert that work into measurable revenue retention and operational impact.
Role overview
This role is accountable for the strategy roadmap and outcomes for Purolators recipient and shipper reporting applications including Purolator Your Way Notifications Tracking and Vision.
This roleoperatesat the intersection of customer experience technology and commercial impact translating customer insight and business priorities into a portfolio of products that customersactually useand that the business can measure.
As a leader within Product & Technology you will champion a product-led evidence-driven way of working: clear problem definition real customer validation disciplined
Strategy & roadmap
- Define and lead the multi-year strategy and roadmap for the recipient and shipper digital portfolio aligned to corporate priorities and customer needs.
- Use market analysis competitive intelligence and customer research to identify where Purolator should invest defer or sunset.
- Prioritize ruthlessly make trade-offs explicit defend them with evidence and revisit them as conditions change.
Product discovery & delivery
- Own the end-to-end product lifecycle from problem definition through launch and post-launch optimization.
- Develop business cases including financial modelling ROI and sensitivity analysis to support investment decisions.
- Partner closely with Engineering and Architecture to translate product vision into scalable secure accessible solutions.
- Ensure solutions meet enterprise design accessibility (AODA) and security standards.
Customer experience & insights
- Champion a customer-first approach grounded in qualitative research behavioural data and operational signals.
- Continuously identify friction points and unmet needs across the recipient and shipper journeys; benchmark against industry standards.
- Build closed-loop feedback mechanisms so insight flows back into the roadmap quickly.
Performance & analytics
- Define and monitor a clear KPI scorecard covering adoption engagement customer satisfaction and commercial impact.
- Use data to inform roadmap decisions prioritise investment and surface trends anomalies and leading indicators.
- Drive a culture of experimentation A/B testing and continuous improvement.
Commercial & operational value
- Partner with Commercial and Operations stakeholders to ensure digital products support revenue growth retention and operational efficiency.
- Identify opportunities to streamline customer journeys reduce friction and lower cost-to-serve through better self-serve and automation.
- Translate product investments into measurable business outcomes.
Change management & adoption
- Lead structured change management for product launches and major enhancements.
- Drive internal readiness through targeted communications training and enablement with Sales CX and Ops.
- Define and execute adoption strategies that sustain usage and value beyond launch.
Leadership & team development
- Lead coach and develop a high-performing team of three Product Managers.
- Foster a culture of accountability customer focus and constructive challenge.
- Embed modern product management practices including responsible use of AI tooling into how the team works.
- 8 years of experience in digital product management strategy or technology leadership.
- Experience leading and developing highperforming teams
- Strong command of product management fundamentals discovery prioritization agile delivery and data-driven decision-making.
- Strong stakeholder management and executive communication skills; able to translate complex insights into clear narratives and decisions.
- Comfort working in a matrixed enterprise environment across Product Engineering Operations Commercial and CX.
Bonus Points
- Previous experience directly owning customer-facing products at scale.
- Experience in logistics courier supply chain eCommerce marketplaces or other transactional B2B/B2C digital products.
- Practical experience using AI-enabled tools to accelerate research discovery or delivery applied with appropriate governance.
Language Requirement: There are no language requirements for this position.
POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment
Reports to: Director Product Management
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening we may use an Artificial Intelligence (AI) tool supported by human oversight to efficiently manage tasks such as resume screening and candidate matching enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only contact . To apply visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe healthy and supportive workplace ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues customers and communities to make a positive impact. Learn more about our values at .
Required Experience:
Manager
About Company
To succeed and grow, small business owners need a courier they can trust. Rely on Purolator for time-definite shipping, so you can focus on your business.
