Technician Intern- Delta Prince Edward

Position Overview

A Technician Intern is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. Being a Technician Intern at Encore allows you to gain hands-on experience in your field of interest. The company is committed to providing a rich learning experience and additional learning opportunities may arise during the internship. This position reports to an Operations Manager Operations Director or Director Event Technology.

Key Job Responsibilities

Equipment Operation

Assist in the day-to-day operations of the department.

Ensures a flawlessly executed event through accurate and timely setup operation and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

Strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel or client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner.

Follow all venue safety requirements and supplier protocols.

Systems Knowledge

Understands company processes follows procedures and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

Completes order entries in Navigator as needed.

Load unload or store gear and equipment as needed.

Preparing labeling and scanning equipment as needed.

Additional Notes:

Learn about the inner workings of the industry.

Develop professional skills such as communication teamwork and problem-solving.

Receive feedback and guidance from experienced colleagues.

This list of responsibilities is not exhaustive. The intern may be asked to perform other job-related tasks as needed.

Job Qualifications

Currently enrolled in a relevant degree program.

Some customer service or hospitality experience is preferred

Some audio-visual experience or equivalent in educational environment is preferred

Excellent communication and customer service skills.

Ability to work well in a team.

Self-motivated and eager to learn.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Instills Trust

Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

For more information on our Competency Group refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Experience:

Intern