Technical Trainer

Why join CMHA Peel Dufferin

Support your community. Advance your career. Fulfill your purpose.

Joiningthe Canadian Mental Health Association Peel Dufferin Branch means youll be part of something meaningful. For starters were honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions were committed to increasing awareness and addressing the stigma surrounding mental health. Thats why weve made it a priority to create a diverse organization that represents the communities we serve and the people we help.

What We Offer

As a community-based agency were dedicated to the mental physical and social health of everyone including our team members. Thats why were proud to offer a total rewards package that helps our team members balance their professional and home life. Youll also be empowered to keep learning new skills and reaching your goals from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits we offer our team members some unique perks that really stand out:

• 2 weeks accrued vacation 1 flexible day each year
• Up to 18 sick days accrued per year
• HOOPP Pension Plan enrollment
• Ongoing professional development plus $250 (pro-rated) annual funding for continuing education and certifications
• $350 (pro-rated) annual allowance to invest in achieving your personal wellness goals
• Mileage reimbursement for work-related travel

Were looking for a full-time contract Technical Trainer to join our team!

The Technical Trainer will lead the development and delivery of training for technical equipment digital tools and systems that support employees in their work. The role is also expected to contribute to the planning and potential implementation of a new Learning Management System (LMS) as well as other technical systems that may be introduced or required including related training administration reporting maintenance and continuous improvement activities.

Status: Full-time contract until June 2027 37.5 hours per week. Note this posting is for an active vacancy.
Salary: $62425.03 - $73441.21 annually (Candidate qualifications will be considered when determining the starting salary)
Location: This position is based out of our 314-7700 Hurontario St. Brampton office. Although we operate within a hybrid workplace model staff are required to have on-site and/or community presence as per program and client needs

What You Will Do:

• Collaborate with program managers and key stakeholders to identify training needs related to new product introductions product updates and gaps in employee product knowledge
• Design and develop engaging training materials including presentations manuals job aids e-learning modules and assessments tailored to the agencys products and services
• Update training resources regularly to reflect the latest product features functionalities and industry best practices
• Facilitate in-person or virtual training sessions to educate employees on new products updates and key knowledge areas
• Assess the effectiveness of training programs through pre- and post-training evaluations employee feedback and performance metrics
• Prepare reports on training outcomes participation rates and ROI to inform continuous improvement
• Collaborate with People & Culture and Education teams to align technical training programs with overall agency goals and initiatives
• Partner with managers to ensure training aligns with program goals and addresses specific team needs
• Work closely with project teams to understand the details and functionalities of new products being introduced to the company.

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities.

What You Need to Join Our Team:

• Post-secondary education in Human Resources Business Instructional Design or a related field
• Technical background or certifications in relevant areas (e.g. IT or specific product knowledge) is a plus
• At least 3 years of experience in a training instructional design or technical training role
• Demonstrated experience in developing and delivering training programs particularly for technical or product related topics
• Experience in conducting training needs assessments and creating learning materials tailored to various learning styles
• Experience working with e-learning platforms learning management systems (LMS) or virtual training tools
• Experience with new product rollouts product support or technology implementations in a corporate environment is preferred
• Strong understanding of adult learning principles and instructional design methodologies
• Knowledge of the companys products services and industry or a demonstrated ability to quickly learn and adapt to technical content
• Strong interpersonal skills with proven ability to approach listen build trust and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist anti-oppressive 2SLGBTQ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity such as gender identity/expression race/cultural background religion sexual orientation disability immigration and precarious status family status etc.
• Fluency in a second language including ASL (American Sign Language) is considered an asset.
• Ability to travel within and around Peel Region and Dufferin County
• A satisfactory Vulnerable Sector Screening (Police Check) report

Deadline to Apply: Friday October 9th at 5:00 PM

At the Canadian Mental Health Association Peel Dufferin Branch we provide a wide array of community services resources and care for people with mental your role youll not only assist people who are struggling youll help them return to good health and reintegrate into the everything we do we work together to make the world a better place one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages genders cultures and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized including but not limited to First Nations Inuit Métis and Urban Indigenous (FNIMUI) populations ethno-racial communities people with disabilities *2SLGBTQIA communities women and gender diverse people low-income communities those with a personal lived or living experience navigating mental health substance use and/or addiction challenges and personal recovery and all equity-deserving groups.

*2SLGBTQIA (Two-Spirit Lesbian Gay Bisexual Trans Queer Intersex Asexual and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback please email us at

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidates experience skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.

Required Experience:

Manager