Technical Support Lead

Technical Support Lead

Position Type: Full Time Permanent

About Portable Electric

At Portable Electric we believe in a future without GHG generators. We believe the future is electric.

We are a Vancouver-based clean tech manufacturer connecting teams to clean power all over the globe. PE designs and manufactures VOLTstack Power Stations industrial grade battery-powered generators that provide instant power whenever and wherever its needed.

PE is a global leader in actively providing clean energy to the film events utilities construction and EV charging industries in North America and Europe. We have deployed over 1500 units across 13 different countries globally.

About the Role

We are seeking a highly skilled and motivated Technical Support Lead to join our Operations team. Acting as the frontline representative for our customers this role is dedicated to addressing issues promptly delivering timely resolutions and maintaining high levels of customer satisfaction.

The ideal candidate has a strong technical background excellent problem-solving abilities and a commitment to quality safety and customer service.

What Youll Do:

Customer Support & Documentation

• Coordinate and support service activities to ensure timely resolution of customer issues.
• Respond to customer inquiries and help to resolve technical problems.
• Assist with service scheduling planning logistics and resource allocation.
• Coordinate with Sales Logistics and Operations to support customer requirements.
• Maintain service records repair documentation and standard operating procedures.
• Act as a senior technical resource for service technicians and production team members.
  
  

Process Development

• Work with engineering to develop customer service and support processes and technologies.
• Experience or interest in working with AI to develop workflows and procedures.
• Collaborate with engineering and sales to manage and track customer problems and resolutions.
• Identify and implement opportunities to improve quality efficiency and service processes.
  
  

Team Collaboration

• Promote a positive collaborative and safety-focused work environment.
• Support training mentoring and knowledge sharing within the team.
• Lead by example in maintaining high standards of workmanship quality and customer service.
  
  

What Youll Bring

Required Qualifications

• 5 years of customer-facing responsibilities in a technical organization.
• Experience with battery and power conversion technology an asset.
• Experience troubleshooting industrial electrical and control systems.
• Bonus: Experience working with generators power systems switchgear power distribution equipment or similar technologies.
  
  

Preferred Qualifications

• Experience leading mentoring or coordinating technical teams.
• Experience working directly with customers
• Experience in manufacturing production or custom equipment environments.
• Experience working with engineering teams on product development prototyping or product improvement initiatives.
• Take initiative and is resourceful.
• Excellent communication and organizational skills
• Proficient in writing reports and keeping good records.
• Always professional and diplomatic.
  
  

What Makes You Successful

• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to quality and safety.
• Collaborative mindset with a willingness to support team success and continuous improvement.
  
  

Location: This is a role working out of our Vancouver BC office

Salary: $55K to 75K annually dependent on experience

Why Choose Portable Electric
At Portable Electric youll have the opportunity to work with a talented team building innovative power solutions while taking an impactful role in both production and service operations. This position offers a unique blend of technical challenges leadership opportunities and a direct impact on customer success.

Start your Journey with Portable Electric

Lets make the world more sustainable together! Apply now by sending us your resume. We want to hear from you!

Required Experience:

Senior IC