Technical Support Engineer Level 3

Technical Support Engineer - Level 3 (X86 Cloud)

Purpose of Role

Responsible for the implementation administration support maintenance troubleshooting automation optimisation and continual improvement of enterprise x86 infrastructure private cloud hosted services and associated operational platforms within managed services and customer environments. Acts as a technical escalation point and provides technical support for assigned services and customer environments.

Core Responsibilities

• Provide advanced operational support for infrastructure and private cloud services.

• Troubleshoot diagnose and resolve complex incidents problems and service degradations.

• Perform root cause analysis and implement corrective and preventative actions.

• Support configuration patching upgrades migrations and decommissioning activities.

• Maintain platform availability security resilience performance and capacity.

• Act as a technical escalation point for support and operational teams.

• Participate in major incidents service transitions onboarding activities and technical projects.

• Collaborate with networking storage backup public cloud security and observability teams.

• Develop and maintain technical documentation standards procedures and knowledge articles.

• Drive automation standardisation operational efficiency and continual service improvement initiatives.

Technical Scope

• Enterprise x86 server infrastructure

• Windows Server platforms

• Nutanix and Cohesity

• VMware and virtualisation platforms

• Active Directory and identity services

• High Availability and Disaster Recovery solutions

• Infrastructure automation and configuration management

• Security patching and compliance controls

• Proxmox

Technical Skills and Experience

Essential

• Strong experience supporting enterprise x86 infrastructure within managed services or enterprise environments.

• Advanced Windows Server and VMware administration and troubleshooting skills.

• Good understanding of cloud infrastructure networking storage backup identity and security technologies.

• Experience with PowerShell scripting automation and operational tooling.

• Knowledge of High Availability Disaster Recovery and business continuity practices.

• Experience operating within ITIL aligned Incident Problem Change Request and Major Incident Management processes.

Desirable

• Automation and scripting experience

• Knowledge of scalable and highly available architectures

• Experience with monitoring observability and event management platforms.

Bonus Points:

• Vendor certifications a plus for specific platform support needs.

Education:

• Bachelors degree or equivalent experience preferred.

Travel:

• 10%

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-.

Park Place Technologies is an Equal Opportunity Employer D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies please submit your detailed information to Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

Required Experience:

IC