Technical Support Coordinator (Bilingual)

Who We Are:

Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives.

Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protection. Connecting banks businesses and individuals Interac enables millions to send receive and manage money safely and effortlessly every day across both digital and physical environments.

As the backbone of Canadas financial ecosystem Interac facilitates over 20 million transactions daily supported by trusted partnerships with government and financial institutions. Consistently ranked as Canadas most reputable financial technology brand Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

Interac Real Time Payments Command Centre is currently recruiting a Technical Support Coordinator role. This is a vacant role reporting into the Leader Interac Real Time Payments Command Centre and an opportunity to join a growing team within a great organization that supports growth and professional development.

What You Will Do:

• Monitoring application and infrastructure health identifying and addressing potential issues before they escalate.

• Responding promptly to incidents and outages ensuring minimal downtime and impact on operations.

• Identifying reporting and investigating/escalating potential incidents.

• Conducting initial triage including performing an impact assessment of detected events.

• Escalating events for further investigation by Level 2 Support teams.

• Collaborating with cross-functional and support teams to resolve complex technical issues.

• Performing technical recovery procedures

• Documenting incidents troubleshooting steps and resolutions in a clear and concise manner.

• Supporting the Incident Change Release and Problem management processes.

• Developing and maintaining playbooks Knowledge articles and process documentation.

• Managing chronic repeat and aging incidents with proper internal/external escalations.

• Exploring new automation opportunities for any repeated tasks to reduce human touch.

• Supporting and participating in new projects and initiatives.

• Other related tasks as required.

What You Bring:

• Fluency in both English and French (written and spoken) is required for this role.

• A degree/diploma from a post-secondary educational program with specialization in Computer Science Computer Engineering Information Security Program or equivalent work experience.

• Minimum of 2-3 years of work experience in technology operations in a 24x7 environment.

• Strong team player self-motivated highly organized and able to multi-task in a fast-paced dynamic environment.

• Proficiency with event management tools and network monitoring systems.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Familiarity with tools such as ServiceNow Jira Splunk PagerDuty Dynatrace

• Experience working with basic Office Suite (Outlook MS Teams SharePoint etc.)

• Must be willing to work 12 hour shifts in a 24x7 rotation schedule including days holidays weekends and overnights.

• Must have Government of Canada Secret Clearance or be eligible to obtain it.

• Eligibility to work for Interac Canada in a full-time capacity.

• Must be willing to work 100% onsite hybrid options are not available for this position.

Nice to Have:

• ITIL V4 Certification or higher

What Were Offering:

The hiring range for this position is $58000 - $65000 and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills experience and job-related knowledge but Interacs commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future and includes:

• Generous vacation and wellness days to help you recharge

• Comprehensive employer-paid benefits coverage for peace of mind

• Market-leading employer-funded RRSP program to invest in your future

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family

• Pregnancy and parental leave top-up to support growing families

• Charitable donation matching with United Way to amplify your impact

Why Join Us

At Interac the impact we make and the people who drive it is profound. When you become part of our team youre joining a purpose-driven organization thats shaping the future of digital finance in Canada. Heres what you can expect:

• Investing in the Future Help us unlock digital prosperity for all Canadians.

• Innovative Thinking Collaborate on products practices and platforms that redefine whats possible.

• Inclusive Culture Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community Work in an ecosystem where we lift each other up and rise together.

• Intentional Support Enjoy flexible supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization successful candidates will be required to complete background checks which may include Canadian Criminal Credit Check Canadian ID Cross-Check Public Safety Verification 5-year Employment Verification Education Verification Credit Check and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds experiences and perspectives come together. Thats why we are committed to providing fair and equitable employment opportunities for all individuals without discrimination based on race color ancestry ethnic origin place of origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process please contact us at We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.s name and logo to promote fictitious employment opportunities. Interac Corp. never requests solicits or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims losses damages expenses or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.