Technical Support Analyst Tier 2

Join the County of Elgin as a Technical Support Analyst Tier 2!Position Title: Technical Support Analyst Tier 2Type:Permanent Full-time Non-unionCompensation: $44.43 $51.98 per hour ($80862.60 - $94603.60 per year)Hours: 35 hours per weekVacancy: 1 new vacancyAbout the Role:Reporting to Manager of Information Technologies the Technical Support Analyst- Tier 2 is responsible for the design operation security and optimization of the Countys technology infrastructure. This position oversees network administration server management cybersecurity safeguards and cloud-based services to ensure the reliability and integrity of County systems. Working collaboratively across departments the incumbent provides advanced technical support technical leadership mentorship to Tier 1 support staff and contributes to continuous digital improvement aligned with the Countys strategic priorities. The position also participates in an on-call rotation to support critical systems and after-hours incident responsibilities include: Partner with departments and senior staff to plan implement and maintain secure and effective technology complex technical issues clearly to non-technical users and management with vendors consultants and service providers to coordinate network and systems guidance mentorship and escalation support to Tier 1 technical support with the service desk team to improve support processes knowledge sharing and service delivery responsibility for the Countys network server and cloud infrastructure high availability security and performance of enterprise systems including cloud platforms SaaS applications and the broader suite of M365 productivity and collaboration and monitor cybersecurity controls data protection standards and network resilience accurate system documentation configuration records and asset to County policies IT governance practices and confidentiality in an on-call rotation to provide after-hours support for critical infrastructure systems and operational the development and maintenance of technical knowledge base documentation and standard operating procedures for Tier 1 escalated incidents and ensure timely resolution of complex technical and implement improvements to enhance system stability efficiency and automation and scripting to streamline administrative and maintenance tasks as well as provide maintenance and support to existing and pursue professional development opportunities to maintain certifications and technical current on emerging technologies infrastructure best practices and cybersecurity in developing technical capabilities within the support team through mentorship knowledge transfer and cross-training as an escalation resource for Tier 1 technical support staff and assist with incident resolution major incident response and service restoration efforts to minimize operational disruption. Ensure efficient reliable and secure IT services that meet the operational needs of the users through clear communication training and technology guidance when and deliver training materials that equip county staff with the knowledge and skills needed to effectively use enterprise systems and technology professionalism and a customer service mindset in all complex network system and cybersecurity issues to identify and implement strategic infrastructure capacity and performance to guide future planning and informed recommendations for technology investments and project analytical thinking and sound judgment to manage risks and optimize system escalated incidents and determine appropriate corrective actions escalation paths or long-term remediation recurring service issues and recommend process infrastructure or support improvements to enhance service reliability and user :Diploma or degree in Information Technology Computer Science or a related (5) years of progressive experience in systems or network administration with senior-level responsibilities knowledge of networking technologies (LAN/WAN VPN firewalls routing switching wireless).Expertise with Microsoft 365 Azure Active Directory virtualization and Windows Server understanding of cybersecurity principles IDS/IPS endpoint protection and patch with automation and scripting tools (e.g. PowerShell PowerAutomate) to enhance with IT infrastructure monitoring tools backup systems and disaster recovery now! To be considered please complete the application process through our websitehttps:// invite all interested individuals to apply and encourage applications from people with disabilities Indigenous Black and racialized individuals as well as people from a diversity of ethnic and cultural origins sexual orientations gender identities and County of Elgin is an Equal Opportunity accordance with the Accessibility for Ontarians with Disabilities Act 2005 and the Ontario Human Rights Code the company will provide accommodation throughout the recruitment selection and/or assessment process to applicants with disabilities. Please inform the HR Department of the nature of any accommodation(s) to ensure your equal participation by emailing with the job title in the subject thank all those that apply and appreciate your interest. Only those applicants selected for an interview will be contacted.