Technical Support Analyst Tier 1

Join the County of Elgin as a Technical Support Analyst Tier 1!PositionTitle:Technical Support Analyst Tier 1Type:Permanent Full-time Non-unionCompensation: $36.88 $43.14 per hour ($67121.60 - $78514.80 per year)Hours: 35 hours per weekVacancy: 1 new vacancyAbout the Role:Reporting toManager of Information Technologies the Technical Support Analyst- Tier 1 provides first-line technical support to County staff and assists in maintaining the organizations end-user computing environment. This position supports day-to-day IT operations by troubleshooting hardware software connectivity and account-related issues while ensuring timely and customer-focused service delivery. Working as part of the IT team the incumbent contributes to technology deployments supports standardization efforts and helps maintain reliable and secure technology services across the responsibilities include: Work collaboratively with IT staff County departments and external vendors to support day-to-day technology effectively and respectfully with users at all technical skill teamwork knowledge sharing and a positive customer service culture within the IT first-line technical support for desktops laptops mobile devices printers and standard business applications. Respond to and document incidents and service requests through the IT service management system. Perform user account administration tasks including password resets access requests and basic permissions management. Assist with workstation deployments hardware replacements software installations and peripheral setup. Maintain accurate documentation of support procedures asset inventory and technical solutions. Follow County IT policies cybersecurity standards and data protection procedures in all support activities. Participate in an on-call rotation to provide after-hours support for critical infrastructure systems and operational current with evolving end-user technologies cybersecurity awareness practices and support methodologies. Participate in ongoing professional development to expand technical and customer service skills. Contribute to process improvement initiatives and service delivery responsive professional and customer-focused technical support to County staff. Troubleshoot and resolve common hardware software connectivity printing and account-related issues. Escalate unresolved or complex incidents to Tier 2 support while ensuring appropriate communication and documentation. Assist users with technology setup basic training and general IT guidance. Diagnose and resolve technical issues using established troubleshooting procedures and support tools. Identify recurring issues and contribute to recommendations for long-term solutions or process improvements. Assist with maintaining stable and reliable end-user computing environments through proactive support activities. Support technology rollouts equipment refreshes and standard configuration activities under the guidance of senior IT job-related duties as :Diploma or degree in Information Technology Computer Science or a related (2) to four (4) years of hands-on experience in network administration support or IT infrastructure knowledge of LAN/WAN environments firewalls routers switches and wireless networks including multi-site and hybrid network with Microsoft 365 Active Directory Windows Server and cloud-based systems (Azure preferred) including experience working within hybrid and virtualized with virtualization platforms such as Hyper-V or VMware and an understanding of how virtualized infrastructure supports scalability redundancy and operational of cybersecurity fundamentals VPN and remote access technologies including secure access considerations for hybrid work with monitoring tools backup systems or automation considered an asset particularly in support of hybrid and virtualized attention to detail and commitment to now! To be considered please complete the application process through our websitehttps:// invite all interested individuals to apply and encourage applications from people with disabilities Indigenous Black and racialized individuals as well as people from a diversity of ethnic and cultural origins sexual orientations gender identities and County of Elgin is an Equal Opportunity accordance with the Accessibility for Ontarians with Disabilities Act 2005 and the Ontario Human Rights Code the company will provide accommodation throughout the recruitment selection and/or assessment process to applicants with disabilities. Please inform the HR Department of the nature of any accommodation(s) to ensure your equal participation by emailing with the job title in the subject thank all those that apply and appreciate your interest. Only those applicants selected for an interview will be contacted.