Technical Services Specialist
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Job Summary
Technical Services is one of the most collaborative and energizing teams Ive ever been part of. We balance deep technical problem-solving with meaningful client partnership and no one does it alone. On any given day someone is ready to jump in share knowledge or celebrate a win with you. Its a team that genuinely cares about doing great work and about each other; and thats why I love showing up every day. - Wyatt Hook Sr. Manager Technical Services
As a Technical Services Specialist I youll take on a more advanced consultative role supporting Absorbs clients through technical integrations data solutions and cross-system automation. This is an opportunity for someone who enjoys blending client engagement with hands-on technical execution; someone who thrives in complexity; someone who is as comfortable guiding a conversation as they are diagnosing an integration challenge.
Youll lead technical projects from scoping to delivery support more advanced integration use cases and serve as a mentor and subject matter resource to our team. Youll also help shape how our team works by contributing to process improvements documentation and new service offerings.
This role is well suited for someone ready to expand beyond typical support responsibilities and step into deeper ownership influence and autonomy.
Do you want to learn more about Absorb from a current employee Check out the video below:
What Youll Do:
Project Leadership & Client Partnership
Lead scoping sessions confirm requirements and build achievable project plans that align to technical realities and client goals.
Manage integration and data projects end-to-end; ensure timely and high-quality delivery.
Translate complex technical concepts into actionable client-friendly guidance.
Build strong trust-based client relationships rooted in clarity reliability and service excellence.
Technical Execution & Integration Work
Implement and maintain data imports exports and system integrations using Absorbs technical toolset.
Support and deploy advanced integrations including RESTful APIs Single Sign On CRM/HRIS connections and turnkey integration packages.
Troubleshoot and resolve data challenges; advise clients on best practices in modeling validation governance and integration design.
Contribute technical expertise to BI and analytics conversations helping clients understand how to structure or leverage their learning data.
Team Contribution & Continuous Improvement
Mentor and support Technical Services Specialist I team members through knowledge-sharing best practices and technical guidance.
Act as a subject matter resource for more complex or high-visibility integration projects.
Lead or contribute to continuous improvement initiatives that elevate our processes documentation and client experience.
Partner cross-functionally (Product Technical Support Client Success Engineering etc.) to solve multi-layered technical and data challenges.
What youll bring:
Minimum 2 years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.
Demonstrated success in a client-facing technical role with a focus on communication clarity and expectation-setting.
Strong understanding of data models validation transformation and system-to-system integration concepts.
Ability to analyze and translate complex business requirements into clear technical approaches and recommendations.
Proven ability to manage multiple projects while maintaining high standards of documentation and service.
Comfortable working independently while collaborating effectively across teams.
Familiarity with AI tools and agents.
Additional Preferred Requirements:
Experience with Zendesk JIRA Confluence and related operational tools.
Experience working with APIs SSO (SAML/OAuth/OIDC) and SQL.
Familiarity with common CRM and HRIS connectors (Salesforce ADP UKG Pro BambooHR Dayforce Workday etc.).
Exposure to BI tools such as PowerBI Sisense or Snowflake.
Second language (French or Spanish) is an asset.
Technologies we use:
Absorb LMS & DMS SQL (MSSQL) Zendesk Salesforce JIRA/Confluence MS Office Suite Workato Co-Pilot.
Are you ready to become an Absorber
What we offer:
Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs eligibility for two different bonus plans generous time off comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs
Who are we
Absorb Software is the leading global AI-driven learning platform provider helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach Absorb empowers businesses to align learning with strategic goals driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized scalable and engaging learning experiences for employees customers and partners worldwide. Trusted by over 3300 organizations and 34 million users Absorb is redefining the future of workplace learning through cutting-edge AI seamless integrations and an unwavering commitment to innovation. We empower learners to enrich their lives workplaces and communities.
Our values are simple:
We achieve exceptional results by genuinely caring about each other and the work we do
Were united and we grow through our commitment to elevating continual learning!
AI @ Absorb
We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting were redefining whats possible. We take an AIfirst approach to unlock human potential drive impact and scale better outcomes. As the world evolves Absorb is committed to growing with you. Investing in your skills every step of the way.
We use AI tools to support our recruitment process such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
Absorb is proud to be an equal opportunity employer we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs job requirements and individual qualifications. Should you require any accommodation during the recruitment process please indicate this on your application and we will work with you to meet your accessibility needs. For any questions please contact us at
Successful candidates for this position will be subject to pre-employment background screening including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Required Experience:
IC
