Technical Service Representative

What Youll Do:

• Provide exceptional technical support by diagnosing and resolving issues with gaming technology to keep equipment operating reliably
• Maintain and install gaming equipment at retail and destination locations ensuring a seamless experience for customers and players
• Build strong customer relationships by delivering professional responsive service and clear communication in the field
• Support operational success by helping meet service commitments and minimizing equipment downtime across your service territory
• Collaborate with internal teams to troubleshoot complex issues share insights and support new initiatives and product launches
• Promote safe and compliant operations by following established standards policies and regulatory requirements

Education and Experience:

• Educational Requirements: An Electronics diploma or a certified Engineering Technology diploma from a recognized post-secondary institution.
• Experience: 1 to 3 years of experience in Technical and Customer Service roles.
• Physical Requirements: Ability to lift and move weights up to 50 pounds.
• Driving Requirements (Corporate Vehicle Provided):
  • A clean and valid drivers abstract.
  • A valid drivers license as required by law.
• Travel Requirements: Ability to travel up to 90% of the time within the designated service territories.
• Work Schedule: Willingness to work shifts including evenings and weekends as needed.
• Age Requirement: Must be 19 years of age or older.
• Residency Requirement: Must reside within the assigned service territory or within a reasonable commuting distance that enables timely response to service calls throughout southeastern New Brunswick and Prince Edward Island.

Professional Skills:

• Strong analytical skills including the ability to analyze and interpret complex technical issues identifying trends root causes and potential solutions.
• Ability to resolve technical issues efficiently by applying critical thinking and using available resources.
• Excellent listening communication and collaboration skills.
• Strong motivation and eagerness to learn new technologies applications and tools relevant to the role.
• A desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns.
• Proficiency in MS Office.
• Ability to multi-task problem-solve prioritize and competently handle a variety of activities with a high degree of accuracy in a fast paced customer-driven environment.

Assets:

• Gaming experience
• Troubleshooting experience
• A and Network
• Service Now
• Cisco Meraki

Special Condition of Employment:

• Must be able to successfully complete First Aid/CPR training within provincial requirements.
• Steel toe boots/shoes are a requirement
• Must complete Defensive Driving course

Work Location & Flexibility

Field-based remote position supporting a service territory across southeastern New Brunswick (Moncton-Shediac to Saint John) with on-call support responsibilities in Prince Edward Island. Extensive daily travel throughout the territory is required.

Compensation

• Salary Band: $62600 - $93600
• Expected Hiring Range: $65500 - $68000 (based on experience skills market conditions and internal equity)

AL Benefits

• Extended health coverage (medical dental vision)
• Basic life insurance and disability coverage
• Defined Benefit Pension Plan
• Three weeks vacation annually (prorated) 13 paid statutory holidays and a vacation purchase program
• Wellness support including wellness programs 3 personal care days and a 24/7 Employee & Family Assistance Program
• Two paid volunteer days per year
• Career advancement opportunities

Recruitment Process

Weve made meaningful enhancements to our hiring practices in recent years. Our typical recruitment process includes:

• Two inperson interviews
• An assignment and/or scenariobased questions
• Behavioral or cognitive assessments
• Verification of relevant certifications (as applicable)

All interviews are conducted in English our primary working language unless otherwise specified.

Only those selected for an interview will be contacted. Successful candidates will undergo reference checks and a mandatory criminal background check. Additional financial educational or credential verifications may be required depending on the role.

Role Commitment

To support employee development business continuity and knowledge transfer individuals who accept this position are expected to remain in the role for a minimum of 18 months before being eligible to apply for or transfer to another position within Atlantic Lottery.

This expectation applies to both external hires and employees moving into the role from another position.

Internal Candidates

Internal applicants must be in good standing including meeting expectations on their most recent performance review and must not be on probation. Consideration may also include factors such as performance improvement plans disciplinary actions attendance and completion of mandatory training.

A Predictive Index (PI) assessment will be completed or shared with the hiring leader as part of the evaluation process.

Eligibility to Work in Canada

Candidates must have all required work permits visas and authorizations and be eligible to work in Canada at the time an offer is made. It is the candidates responsibility to secure these requirements.

Atlantic Lottery welcomes applications from all qualified candidates. Applicants must be legally authorized to work in Canada. Atlantic Lottery is not participating in the Temporary Foreign Worker (Labour Market Impact Assessment) Program Provincial Nominee Programs or the Atlantic Immigration Program at this time. Support for any other immigration programs for new hires is subject to internal policies operational needs and program restrictions and is not guaranteed.

Career Opportunities

Are you looking for a rewarding career experience in an organization committed to making a game-changing impact in our local communities At Atlantic Lottery we offer a diverse and supportive work environment where bright ideas are given a chance to shine social purpose is core to our business and employees are dedicated to delivering world-class gaming experiences. With offices in Moncton N.B. Halifax N.S. and St. Johns N.L. and our Red Shores locations in P.E.I we are deeply committed to this region. For 50 years Atlantic Lottery has been supporting local communities and returning 100% of profit to help build a stronger Atlantic Canada.

How we care for ALers

We want ALers to be happy and healthy. Our benefits vary by region.

Support your family

Your family matters to you so theyre important to us. We offer parental leave policies with top-up retirement savings plans benefits employee & family assistance program (EFAP) pension and much some of our offices you can bring your certified therapy dog to work!

Live a healthy life

All ALers have access to excellent healthcare some locations we offer wellness and healthcare services. Our main office is equipped with on-site fitness centers and classes.

Give back

We value giving back to the community. We sometimes match ALers charitable donations and give all employees volunteer days.

Enjoy quality time

We all need time away from work to recharge. Take a vacation volunteer or flex your workday.

Invest in you

We offer opportunities for personal and professional development.

Sound like a place you want to be Apply now!

We are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials or accessible meeting rooms or other accommodations) please let us know and we will work with you to meet your needs.