Technical Sales Support Specialist

Required Skills:

Key Abilities & Behaviours Technical Aptitude & Curiosity Demonstrates a strong interest in understanding how industrial products equipment and components work and how they apply to customer requirements. Comfortable researching unfamiliar products reviewing technical information and asking appropriate questions to develop a complete understanding of an application. Highly Responsive Responds promptly to customer sales supplier and internal requests. Understands that responsiveness is critical in a sales environment and maintains momentum on inquiries quotations and orders. Resourceful & Solution-Oriented Does not stop when an answer is not immediately available. Researches products identifies suppliers contacts manufacturers investigates alternatives and uses available resources to develop practical solutions. Detail-Oriented & Accurate Maintains a high level of accuracy when working with part numbers specifications drawings quotations purchase orders pricing quantities technical documentation and customer requirements. Recognizes that small errors can have significant technical commercial and operational consequences. Self-Starter & Independent Problem-Solver Takes initiative and works effectively with limited supervision. Identifies what needs to be done determines the appropriate next steps and follows through without waiting for repeated direction. Ownership & Follow-Through Takes responsibility for assigned inquiries quotations and issues from beginning to resolution. Proactively follows up with customers suppliers manufacturers and internal teams and does not allow outstanding items to stall unnecessarily. Excellent Communicator Communicates clearly professionally and concisely with customers sales representatives suppliers manufacturers and internal teams. Able to explain technical and commercial information effectively in both verbal and written communication. Organized & Able to Prioritize Effectively manages multiple quotations customer inquiries sourcing requests orders and competing priorities while maintaining accuracy and responsiveness. Able to distinguish urgent requirements from routine work and adjust priorities accordingly. Commercial Awareness Understands that product selection must consider not only technical suitability but also pricing margin availability lead time supplier reliability and customer expectations. Education Experience & Training Proven experience in technical sales support industrial sales support inside sales order desk technical product support or a related role preferably within an industrial distribution manufacturing equipment instrumentation or technical products environment. Strong technical aptitude and demonstrated ability to learn industrial products equipment components and applications. Ability to understand and interpret technical documentation including datasheets catalogues drawings specifications manuals and customer requirements. Experience preparing quotations processing orders sourcing products obtaining supplier pricing and communicating with manufacturers and vendors. Demonstrated ability to independently research products identify alternatives investigate technical questions and develop practical solutions. Strong written and verbal communication skills with the ability to effectively interact with customers sales representatives suppliers manufacturers and internal stakeholders. Strong computer skills including proficiency with Microsoft Office and the ability to learn and effectively use ERP CRM inventory quotation and other business systems. Strong attention to detail and organizational skills with the ability to manage multiple quotations inquiries orders deadlines and priorities simultaneously. Strong commercial awareness including an understanding of pricing margins availability lead times supplier relationships and customer expectations. Post-secondary education in engineering technology instrumentation industrial technology business supply chain or a related field is an asset; equivalent relevant industry experience will be considered. Product-specific manufacturer technical or industry training is considered an asset. What Success Looks Like in This Role A successful Technical Sales Support Specialist: Learns the companys products and applications and continually develops their technical knowledge. Responds quickly and accurately to customer and sales requirements. Investigates questions rather than waiting for someone else to provide the answer. Produces accurate complete quotations with minimal corrections or rework. Identifies technical or commercial discrepancies before they become order issues. Finds appropriate products and alternatives when the obvious solution is unavailable. Keeps quotations inquiries orders and supplier commitments moving forward. Communicates clearly and keeps customers sales representatives and internal teams informed. Takes ownership of responsibilities and follows through without requiring repeated reminders. Balances technical accuracy urgency customer service and commercial considerations.