Technical Business System Analyst
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role: Technical Business System Analyst
Location: Brampton ON Hybrid
Mode: Contract
Skillset:
- 6 8 years experience as Technical Business System Analyst
- Good experience in IVR domain / process
- Strong communication skills
- Configure IVR call flows menus and prompts according to business requirements.
- Customize IVR scripts to enhance user experience and streamline call routing.
- Implement project changes and updates to IVR systems based on user feedback and business needs.
- Monitor IVR systems for performance issues errors and downtimes.
- Troubleshoot and resolve technical issues related to IVR systems promptly to minimize disruption.
- Fine-tune IVR call flows and menus to reduce call handling times and improve customer satisfaction.
Job Responsibilities:
Support with IVR design work with delivery teams across development and customization liaise with Product teams business teams partner and vendors teams to make sure the deliverables and designs are aligned. Work with Business and delivery teams to make sure the IVR design meets the KPIs and OKRs of business and continuously learns and improvises the design and delivery in liaison with all stakeholders.
