Technical Account Manager

Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings fabrications and assemblies. We serve OEM customers across various industries including rail material handling mining defense heavy truck agriculture power systems construction nuclear engineered products architecture and forestry. We have access to the broadest range of metalwork solutions worldwide through our elite group of companies. Arrow focuses on providing innovative design quality craftsmanship and exceptional customer service.

Group Division:

At Arrow Engineered Products we design and manufacture turnkey solutions for a wide range of customers with needs in nuclear chemical mixing heat exchanger and autoclave systems including fuel storage and various custom-designed pressure and non-pressure systems all in compliance with ASME PED ULC and API certified design criteria.

Compensation Range: $90000 up to $100000 annually

Scope & Mandate

This role covers AEPs industrial processing business: mixing systems agitators process tanks and vessels conveyors processing equipment and machined/fabricated components for industrial OEMs and end-user processors.

Primary Account Focus

• Existing industrial processing and mixing-systems OEM accounts.
• Process equipment integrators serving chemical and specialty processing markets.
• End-user industrial processors with repeat-component requirements.
• New OEM and integrator target accounts within the processing segment.
• Repeat-component and aftermarket programs for processing equipment.

Technical Scope

• Mixing systems agitators and rotating-process equipment.
• Process vessels tanks and weldments (carbon steel stainless alloy).
• Machined components and assemblies for processing equipment.
• Conveying material-handling and ancillary process equipment components.
• Repeat-OEM component programs at moderate volume.

Core Responsibilities

Account Management & Customer Engagement

• Own the customer relationship across assigned strategic and target accounts from buyers and engineers up to plant managers and executive sponsors.
• Conduct routine on-site visits plant walks and technical reviews to identify new opportunities and expand wallet share within existing accounts.
• Develop and execute account growth plans that articulate customer goals AEPs value proposition and a 12-month opportunity pipeline.
• Serve as the customers primary technical and commercial advocate inside AEP coordinating engineering operations quality and supply chain to deliver on commitments.
• Retain existing strategic program revenue at >95% year over year.

Estimating & Quotation Ownership

• Lead the end-to-end RFQ process for assigned accounts: receipt and review of customer drawings specifications and statements of work; clarification with the customer; and development of a complete cost-plus quotation.
• Personally prepare technical cost estimates including material labour machining/processing time outside services freight and margin using AEPs estimating tools and historical job data.
• Validate estimates with engineering and operations where required ensuring quoted hours methods and yields are achievable on the shop floor.
• Issue formal quotations to the customer negotiate commercial terms and convert RFQs to purchase orders within target turnaround times as per customer needs.
• Review purchase orders against the quotation prior to acceptance and flag commercial technical or terms-and-conditions discrepancies.

Selling & Pipeline Development

• Hold accountability for $7M CAD in annual bookings from assigned accounts and target prospects.
• Build and maintain a qualified opportunity pipeline of no less than 3 the annual target (i.e. $30M in active opportunities) in the company CRM.
• Identify and pursue new opportunities within existing accounts (new programs new sites new commodities) and selectively pursue new logo accounts that align with the territorys technical scope.
• Maintain the CRM
• Negotiate pricing terms lead times and commercial conditions within delegated authority; escalate exceptions to the Director BD.

Cross-Functional Coordination

• Hand off won jobs cleanly to Customer Support and Operations with complete documentation: customer PO accepted quotation drawings special requirements and any commercial commitments.
• Support Operations on schedule scope or change-order issues with the customer; protect margin while preserving the relationship.
• Partner with Engineering on design-for-manufacture feedback and customer-driven engineering changes.
• Maintain accurate current CRM records: contacts opportunities stage expected close expected value and next actions.

Qualifications

Education & Experience

• Post-secondary education in Mechanical Engineering Industrial / Manufacturing Engineering Engineering Technology or a related technical discipline; equivalent combination of education and applied industry experience considered.
• 5 years of progressive experience in technical sales applications engineering estimating or program management within a custom / engineered-to-order manufacturing environment.
• Demonstrated track record of carrying and achieving a quota of $5M in annual bookings with direct ownership of customer accounts.
• Hands-on experience preparing manufacturing cost estimates from drawings and specifications including routings cycle times and material yields.

Technical Skills

• Strong drawing literacy: ability to read and interpret engineering drawings GD&T weld symbols and material specifications.
• Proficient in costing methodology for machined fabricated and assembled components.
• Working knowledge of common manufacturing processes: machining (turning milling boring) welding/fabrication assembly heat treatment surface finishing and inspection.
• Comfortable with ERP/MRP systems CRM platforms and Microsoft Office (Excel proficiency essential for estimating).

Commercial Skills

• Proven negotiator with experience structuring commercial terms payment terms change orders and long-term agreements.
• Confident communicator at all levels from shop-floor operator to executive sponsor.
• Disciplined CRM and pipeline hygiene; able to forecast accurately and present commercial data clearly.

Working Conditions & Travel

• Hybrid office/field role based out of the Stratford or Woodstock facility.
• Customer travel expected: Occasional travel to support strategic accounts as needed.
• Required to attend industry events trade shows and customer plant visits.
• Valid drivers licence and passport required.

What We Offer Your Benefits Package

At Arrow were proud to offer a benefits package that supports your health finances and future.

Health & Wellness

• Health dental and vision coverage from day one!
• Virtual healthcare with Lumino Health
• Employee and Family Assistance Program (Homewood Health)
• Fitness membership discount
• Work boots and prescription safety glasses program

Financial Benefits

• Automatic Enrollment in Company-Paid Deferred Profit Sharing
• RRSP Match Program
• Life and travel insurance for you and your family
• Attendance Bonus & Profit Sharing
• Employee Discount Program

Time Off & Culture

• Three weeks vacation days to start
• Regular company events and team activities
• Supportive inclusive workplace culture

Career Growth

• Tuition reimbursement for job-related education and training
• Red Seal Program

Arrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Candidates please note we do not use AI for application screening.

Disclaimer: Only emails from are official. Any other contact is unauthorized. #IND-HP

Required Experience:

IC