Team Lead, Air Import

DSV Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women members of visible minorities aboriginal persons and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton Yukon Court
Job Posting Title: Team Lead Air Import
Time Type: Full Time

Compensation: Salary starting at $53 540 plus eligible benefits in accordance with experience and internal equity

***This posting is for an existing vacancy and not intended to create a talent pipeline***

SUMMARY

The function of the Operations Air Import Team Lead is to oversee the processing of all shipments as well as the movement and monitoring while in route. Lead the handling of shipments ensuring compliance with DSVs Corporate guidelines as well as government regulations. This role will have direct communication with customers overseas offices and carriers is required. This role mentors and trains new staff as well as update internal and external process changes from time to time.

KEY DUTIES AND RESPONSIBILITIES

• Daily management and coordination of shipments
• Lead and direct desk level day to day operations of the Operation Department
• Champion process and procedure to meet or exceed company KPI requirements
• Establish and coordinate schedules with carriers and tender shipments
• Prepare and publish reports as requested
• Mentor and train new staff from time to time
• Act as the first escalation point for operational and customer service issues.
• Proactively identify problems and swiftly implement the appropriate solution
• Responsible for cost containment of shipments
• Evaluate shipments consolidate loads select most cost-effective method of delivery
• Daily Communication with customer on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution
• Ability to demonstrate deductive logic problem solving and trouble shooting skills
• Effectively deal with any issues that arise within scope of responsibility
• Work with Management to continually improve department operations with focus on productivity
• Will assign and manage workflow
• Responsible for his/her team performance including staff development recognition through daily desk level oversight guidance and coaching
• Perform another assigned task/responsibilities
• Adhere to all company policies procedures and guidelines
• Ability to manage conflicts professionally and promote teamwork.
• Provide operational coverage in the absence of the operator/supervisor.

Quality Health & Safety:

• Supports organizational commitment to ISO 9001 ISO 45001 certification Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality health safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability Health and safety therefore reducing the impact upon the environment supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• Education in supply chain logistics international transportation or a related field of study
• Minimum two (2) years experience in a freight forwarding environment
• CIFFA certificate an asset
• Dangerous Goods certification an asset

• ACR designated status an asset (for Airfreight only)

Skills and Competencies

• Proven ability as a self-starter with ability to plan organize and establish priorities to meet goals and achieve results
• Good command of English language both verbally and written
• Above average customer service skills
• Interpersonal skills that build respected professional relationships internally & externally

• Demonstrated good leadership and management skills
• Excellent organizational and time management skills
• Ability to manage tight deadlines
• Excellent problem-solving and analytical skills
• Attention to detail and punctuality
• Be authentic approachable open and honest
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Proficient in Microsoft Office suite
• CargoWise Tango experience an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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DSV does not use AI to screen candidates during the recruitment process

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