Systems Support (3-Month Term)

Who we are

At Rocky we feel our best in nature and we feel our best when we nurture ourselves with nature. Thats why for over 25 years weve been students of this glorious Earthformulating everyday essentials that nurture your skin body and hair all crafted with care here in the Canadian Rockies.

Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials they guide customers through immersive sensorial experiences anchored by our signature sink unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky

The position

TheSystems Support role is designed to support Rockys systems and technology operations helping ensure seamless workflows between digital platforms teams and external partners. This position plays a key role in maintaining systems accuracy resolving technical issues and supporting day-to-day system needs across various departments.

This is a temporary full-time position working 40 hours per week Monday to Friday in a hybrid capacity with 1 day per week on-site at our Canmore Workshop location.

What youll be doing

• Monitor and manage system integrations through NetSuite and Celigo to ensure accurate and timely data flow between platforms
• Investigate troubleshoot and resolve integration errors related to orders inventory fulfillment refunds and customer transactions
• Perform data corrections within NetSuite Shopify and other systems while collaborating with cross-functional teams (i.e. CX Shipping Finance Procurement)
• Provide day-to-day support for business systems including NetSuite Shopify RF Smart Power BI Microsoft applications and related platforms
• Manage user accounts permissions password resets and system access requests to support business operations while maintaining appropriate security controls
• Coordinate and support ticket resolution with Final Frontiers including troubleshooting escalation and follow-up
• Assist with reporting requests and system maintenance initiatives
• Support technology hardware management including laptop provisioning replacements repairs and inventory tracking
• Respond to time-sensitive issues and provide timely solutions to minimize business disruption

Does this sound like you

• Previous NetSuite experience is required; experience with Celigo and Shopify is considered an asset
• Strong technical aptitude with the ability to learn and troubleshoot multiple systems and platforms.
• Exceptional attention to detail accuracy and commitment to data integrity.
• Strong problem-solving skills with the ability to investigate issues identify root causes and implement solutions.
• Excellent written and verbal communication skills with the ability to collaborate effectively across departments and with external partners.
• Ability to thrive in a fast-paced dynamic environment
• Comfortable working independently with minimal supervision

Whats in it for you

• Significant product discounts and quarterly allowances
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in culture club organized activities

Application

• Were accepting applications for the Systems Support position until a suitable candidate is found.
• Eligibility: candidates must be legally authorized to work in Canada.