Systems Engineering, Specialist

Who We Are:

Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives.

Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protection. Connecting banks businesses and individuals Interac enables millions to send receive and manage money safely and effortlessly every day across both digital and physical environments.

As the backbone of Canadas financial ecosystem Interac facilitates over 20 million transactions daily supported by trusted partnerships with government and financial institutions. Consistently ranked as Canadas most reputable financial technology brand Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The Systems Engineering Specialist will support the implementation of workstreams that assess the current state of the organization drive continuous improvement and increase organizational effectiveness. They will use analytical thought to contribute to enterprise strategic initiatives.

What YouWillDo:

• Ensuring high availability in support of Service Level Agreements (SLA) and Service Level Objectives (SLO) of critical systems.

• Providing system administration services and support for cloud infrastructure (Azure and AWS)

• Providing system administration services and support for virtualized on-prem environments (VMware)

• Installation configuration maintenance and performance tuning of Windows & RHEL operating system components and system software packages

• Monitoring system health performance and capacity including management of system alerts/notifications creating dashboards and system trending analysis and health reviews.

• Developing and executing on software currency strategies in support of vulnerability and patch management policies.

• Troubleshooting complex issues and outages documenting Retrospectives and Root Cause Analysis.

• Building and maintaining technical documentation & operating manuals for physical and logical environments.

• Ensuring the integrity of fundamental infrastructure operations (availability monitoring backup/recovery capacity) in support of Disaster Recovery (DR) and Business Continuity Plans (BCP).

• Coordinating with vendors for escalated support issues while effectively communicating with internal and external business partners.

• Learning technology quickly and leading and owning new challenges & responsibilities

• Coordinating the information security function for Interacs Corporate Technology systems and is responsible for the development and delivery of a comprehensive departmental information security strategy to optimize the departments security posture.

• Develop and maintain the departmental ISO Program including policies standards and procedures.

• Coordinates the departments information technology-related aspects of annual or biennial MSA and ISO audits including evidence gathering and reporting.

• Conducts regular reviews of vulnerability scans and risk assessments with Security to identify existing or potential weaknesses in systems and processes that could lead to compromises; facilitates remediation of identified vulnerabilities within processes systems and applications.

• Driving the team toward industry leading practices by implementing methodologies philosophy tools processes and principles of operational excellence.

WhatYou Bring:

• Bachelors degree in Computer Science/IT and/or 3 years of equivalent IT working experience.

• Excellent analytical and problem-solving skills.

• Excellent interpersonal customer service and technical support skills.

• Ability to thrive in strict change-controlled and process-driven environments

• 3 years professional experience managing VMware core components including vCenter and ESX.

• 3 years professional experience and working knowledge of Microsoft Windows Server.

• Knowledge and experience supporting an ISO27001 governed ISMS practice.

• Knowledge and experience in managing and troubleshooting infrastructure: Dell HP Pure Storage

• Experience with Active Directory sites and services (including ADFS) Azure AD Connect Azure AD AD Certificate Services Exchange Server and MS SQL.

• Knowledge of backup technologies such as Veeam.

• Experience with Azure cloud solutions (e.g. Office 365 Azure AD Azure Virtual Desktop Exchange Online SharePoint Online Conditional Access Policies Rights Management ExpressRoute).

• Knowledge of Atlassian Tools (Jira Confluence); user management site creation project creation workflows.

• Curios and logical about solving technology process or procedural challenges in a team environment.

• ITIL and Project Management foundational knowledge is an asset

• Eligibility to work for Interac Canada in a full-time capacity.

WhatWereOffering:

The hiringrangefor this position is$80000-$90000 and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills experience and job-related knowledge butInteracscommitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future and includes:

• Generous vacation and wellness days to help you recharge

• Comprehensive employer-paid benefits coverage for peace of mind

• Market-leading employer-funded RRSP program to invest in your future

• Flexible hybrid work model for better work-life balance

• Accessto afree and confidential 24/7 employee & familyassistanceprogram to offer support for you and your immediate family

• Pregnancy and parental leave top-up to support growing families

• Charitable donation matching with United Way to amplify your impact

Why Join Us

At Interac the impact we make and the people who drive it is profound. When you become part of our team youre joining a purpose-driven organization thats shaping the future of digital finance in Canada. Heres what you can expect:

• Investing in the Future Help us unlock digital prosperity for all Canadians.

• Innovative Thinking Collaborate on products practices and platforms that redefine whats possible.

• Inclusive Culture Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community Work in an ecosystem where we lift each other up and rise together.

• Intentional Support Enjoy flexible supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization successful candidates will be required to complete background checks which may include Canadian Criminal Credit Check Canadian ID Cross-Check Public Safety Verification 5-year Employment Verification Education Verification Credit Check and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds experiences and perspectives come together. Thats why we are committed to providing fair and equitable employment opportunities for all individuals without discrimination based on race color ancestry ethnic origin place of origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process please contact us at We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.s name and logo to promote fictitious employment opportunities. Interac Corp. never requests solicits or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims losses damages expenses or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.