Systems AdministratorOperations Support Specialist Intermediate

Job Title: Systems Administrator/Operations Support Specialist - Intermediate
Location: Toronto Ontario
Work Model: Onsite

Description / Responsibilities / Skills

Must Have

• Experience identifying and resolving complex application and system issues
• Experience supporting contact center solutions including Amazon Connect ComputerTalk (Icebar) and NICE workforce management
• Ability to quickly learn program areas IT systems and business environments
• Experience performing software upgrades applying patches monitoring workload and optimizing system performance

Description

Responsibilities

• Provide systems administration and operations support for enterprise systems
• Set up and manage user access profiles backup and recovery processes
• Perform daily system monitoring and operations support activities
• Execute software upgrades patch deployments and system configuration updates
• Monitor system performance and workload trends to optimize resource utilization
• Support and maintain networked systems and infrastructure
• Provide technical support and customer interface for system changes and enhancements
• Assist in troubleshooting and resolving system and application issues
• Coordinate with teams to support system reliability and operational efficiency

General Skills

• Experience with system administration and operations support activities
• Knowledge of operating systems and hardware platforms
• Experience with communication protocols and middleware technologies
• Familiarity with information retrieval tools and systems
• Strong analytical problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to collaborate with teams
• Proven ability to meet deadlines in fast-paced environments

Desirable Skills

• Experience with distributed and networked systems
• Awareness of emerging IT trends
• Knowledge of programming languages
• Understanding of AODA standards and accessibility compliance

Skills

Experience and Skill Set Requirements

Knowledge - 35%

• Strong technical knowledge across systems networking applications and infrastructure
• Knowledge of software development system implementation and operational techniques
• Experience supporting RFP processes SLA inputs and technical recommendations
• Understanding of client business environments and system requirements
• Knowledge of change management service delivery and operational processes

Skills - 30%

• Strong problem-solving planning and analytical abilities
• Ability to assess technical requirements and develop solutions
• Experience managing tasks planning work and evaluating outcomes
• Strong leadership and teamwork skills
• Ability to communicate technical concepts to non-technical stakeholders

Communication Skills - 25%

• Strong communication skills for presenting technical solutions
• Ability to explain technical issues in business-friendly terms
• Ability to collaborate with stakeholders and vendors
• Experience preparing reports and documentation

Public Sector / OPS Experience - 10%

• Familiarity with public sector environments and IT service processes