ServiceMaster of Fraser Valley provides emergency response restoration and construction services to the insurance industry residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire flood wind mold and other hazards. Our people are the core of our business and we are looking for someone who is people centered at heart and enjoys variety in their day to day.
At ServiceMaster we like to have fun and laughter is often heard in the air. We carry that positive attitude with us even as we are running out the door to assist people 24/7 with emergency losses at their homes and businesses (such as fires and floods). We believe success is achieved by putting our 3 Core Values into practice:
Can Do Attitude
Get It Done Right
Win as a Team
What We Offer
Competitive Wages
Excellent Health and Dental Benefit Plan
RRSP and Profit-Sharing Program
Career Advancement Opportunities
Casual Dress Code
On-Site Parking
Employee Referral Program
We are looking for a reliable tech-savvy and solution-focused Systems Administrator to support our growing team. This role is responsible for providing day-to-day technical support to office and field staff across multiple locations ensuring systems devices and software are operating efficiently to support our fast-paced restoration operations.
The ideal candidate is patient organized proactive and enjoys troubleshooting technology issues while delivering excellent customer service.
Key Responsibilities
Provide frontline technical support to office and field employees for hardware software printers mobile devices and network issues
Set up and configure computers monitors phones tablets user accounts and email access for new hires
Manage Cell Phone plans and data usage utilising Mirador
Troubleshoot Microsoft 365 Outlook Teams SharePoint and other company software platforms
Support restoration specific software such as Xactimate XactAnalysis CRM systems and file management platforms
Maintain IT inventory including laptops monitors phones and accessories
Respond to help desk tickets and prioritize requests in a timely manner
Support Wi-Fi internet connectivity VPN access and printer troubleshooting across multiple office locations
Manage software licenses user permissions and access controls
Maintain cybersecurity best practices including password management software updates antivirus monitoring and user education
Support employee onboarding and offboarding from an IT and systems access perspective
Document IT procedures troubleshooting guides system configurations and operational workflows
Provide occasional after-hours support for urgent operational needs or emergency response needs
Manage phone system support call routing and on-call scheduling updates
Identify opportunities to automate repetitive administrative and operational tasks
Collaborate with managers and leadership to evaluate and implement AI tools and technologies that improve operational efficiency
Assist leadership with technology planning systems improvements and ongoing operational efficiencies
Monitor and escalate recurring technical issues to improve long-term system reliability and user experience
Qualifications
Previous experience in an IT support help desk or technical support role preferred
Strong knowledge of Microsoft 365 and Windows operating systems
Experience supporting multiple office locations
Knowledge of restoration industry software such as Xactimate or XactAnalysis
Experience with VoIP phone systems
Basic cybersecurity knowledge
IT certifications such as CompTIA A Network or Microsoft certifications
Experience troubleshooting desktop laptop printer and mobile device issues
Familiarity with networking basics Wi-Fi troubleshooting and cloud-based systems
Strong communication and customer service skills
Ability to explain technical concepts to non-technical users
Excellent organizational and time management skills
Ability to prioritize tasks in a fast-paced environment
Valid drivers license and reliable transportation
By joining ServiceMaster Restore youll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity where successful people work together to achieve common goals.
Are you interested in being part of a fun fast-paced work environment Do you want to be part of a team that seeks to provide restoration of property and peace of mind for individuals who have experienced a property loss Can you empathize with customers while providing prompt professional service Do you have construction and/or cleaning knowledge If you answered YES ServiceMaster Restore may be a perfect fit for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to The ServiceMaster Company LLC.
Required Experience:
Unclear Seniority
Systems AdministratorWho We AreServiceMaster of Fraser Valley provides emergency response restoration and construction services to the insurance industry residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire flood wind mold and other hazards...
Systems Administrator
Who We Are
ServiceMaster of Fraser Valley provides emergency response restoration and construction services to the insurance industry residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire flood wind mold and other hazards. Our people are the core of our business and we are looking for someone who is people centered at heart and enjoys variety in their day to day.
At ServiceMaster we like to have fun and laughter is often heard in the air. We carry that positive attitude with us even as we are running out the door to assist people 24/7 with emergency losses at their homes and businesses (such as fires and floods). We believe success is achieved by putting our 3 Core Values into practice:
Can Do Attitude
Get It Done Right
Win as a Team
What We Offer
Competitive Wages
Excellent Health and Dental Benefit Plan
RRSP and Profit-Sharing Program
Career Advancement Opportunities
Casual Dress Code
On-Site Parking
Employee Referral Program
We are looking for a reliable tech-savvy and solution-focused Systems Administrator to support our growing team. This role is responsible for providing day-to-day technical support to office and field staff across multiple locations ensuring systems devices and software are operating efficiently to support our fast-paced restoration operations.
The ideal candidate is patient organized proactive and enjoys troubleshooting technology issues while delivering excellent customer service.
Key Responsibilities
Provide frontline technical support to office and field employees for hardware software printers mobile devices and network issues
Set up and configure computers monitors phones tablets user accounts and email access for new hires
Manage Cell Phone plans and data usage utilising Mirador
Troubleshoot Microsoft 365 Outlook Teams SharePoint and other company software platforms
Support restoration specific software such as Xactimate XactAnalysis CRM systems and file management platforms
Maintain IT inventory including laptops monitors phones and accessories
Respond to help desk tickets and prioritize requests in a timely manner
Support Wi-Fi internet connectivity VPN access and printer troubleshooting across multiple office locations
Manage software licenses user permissions and access controls
Maintain cybersecurity best practices including password management software updates antivirus monitoring and user education
Support employee onboarding and offboarding from an IT and systems access perspective
Document IT procedures troubleshooting guides system configurations and operational workflows
Provide occasional after-hours support for urgent operational needs or emergency response needs
Manage phone system support call routing and on-call scheduling updates
Identify opportunities to automate repetitive administrative and operational tasks
Collaborate with managers and leadership to evaluate and implement AI tools and technologies that improve operational efficiency
Assist leadership with technology planning systems improvements and ongoing operational efficiencies
Monitor and escalate recurring technical issues to improve long-term system reliability and user experience
Qualifications
Previous experience in an IT support help desk or technical support role preferred
Strong knowledge of Microsoft 365 and Windows operating systems
Experience supporting multiple office locations
Knowledge of restoration industry software such as Xactimate or XactAnalysis
Experience with VoIP phone systems
Basic cybersecurity knowledge
IT certifications such as CompTIA A Network or Microsoft certifications
Experience troubleshooting desktop laptop printer and mobile device issues
Familiarity with networking basics Wi-Fi troubleshooting and cloud-based systems
Strong communication and customer service skills
Ability to explain technical concepts to non-technical users
Excellent organizational and time management skills
Ability to prioritize tasks in a fast-paced environment
Valid drivers license and reliable transportation
By joining ServiceMaster Restore youll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity where successful people work together to achieve common goals.
Are you interested in being part of a fun fast-paced work environment Do you want to be part of a team that seeks to provide restoration of property and peace of mind for individuals who have experienced a property loss Can you empathize with customers while providing prompt professional service Do you have construction and/or cleaning knowledge If you answered YES ServiceMaster Restore may be a perfect fit for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to The ServiceMaster Company LLC.
ServiceMaster Restore is the leading disaster restoration company in Canada. Water damage, basement flooding, black mould removal, mould removal, mould remediation, fire restoration, smoke damage and flood damage experts. We have a network of 70 restoration companies ready to serve
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