Support Group & Peer Mentor Coordinator

Who We Are

Were not your typical non-profit. We bring swagger to everything we do. That means we move with purpose in every step driven by our commitment to putting our community at the centre of our work. Every day we ask ourselves to see possibilities where others see limits. Because people with Parkinsons and care partners deserve better. Better care more inclusive research and access to treatment and support that make living well possible.

Our mission is to empower and inspire people living with Parkinsons and their care partners to live fully and courageously. Through community support advocacy and research we encourage others to see a diagnosis not as a dimming of light but a spark for a new beginning.

Move forward. Together. On Mission.

The Role

The Support Group & Peer Mentor Coordinator is responsible for coordinating Parkinson Canadas peer support programs including support groups and peer mentoring initiatives. The Coordinator serves as the primary point of contact for volunteer facilitators peer mentors and program participants ensuring they have the training resources and support needed to provide positive peer support experiences.

Working closely with the Manager Peer Support and Volunteer Engagement the Coordinator supports the delivery growth and continuous improvement of peer support programs through volunteer recruitment onboarding training mentor matching and relationship management. The Coordinator provides regular updates on program activities emerging needs volunteer engagement and participant feedback and works collaboratively with the Manager to identify opportunities to strengthen volunteer capacity and enhance program effectiveness.

As this is a new role responsibilities may evolve as our peer support programs continue to mature and expand.

• Coordinate onboarding orientation and training for support group facilitators.
• Provide ongoing support resources and guidance to volunteer facilitators.
• Organize facilitator meetings learning opportunities and peer networking sessions.
• Collaborate with the Volunteer Engagement team on recruitment onboarding and recognition of volunteer facilitators.
• Support the establishment of new support groups by coordinating volunteer onboarding and training activities.
• Maintain facilitator resources toolkits and program materials

• Collaborate with the Volunteer Engagement team recruitment screening onboarding and training of volunteer peer-mentors.
• Facilitate mentor-mentee matching based on participant needs preferences and lived experience.
• Maintain regular communication with mentors and mentees throughout the mentoring process.
• Monitor matches and escalate concerns or challenges to the Manager Peer Support and Volunteer Engagement as appropriate.
• Maintain accurate program records participant information and volunteer documentation.
• Gather and track participant and volunteer feedback to support program evaluation and improvement.

• Coordinate volunteer training sessions and continuing education opportunities.
• Collaborate with the Volunteer Engagement team tracking volunteer participation onboarding training completion and engagement activities.
• Maintain program databases records and evaluation data.
• Prepare regular updates reports and program summaries for the Manager Peer Support and Volunteer Engagement.
• Identify trends service gaps or emerging issues and bring recommendations forward to the Manager.
• Support program evaluation surveys and quality improvement initiatives

• Serve as a positive ambassador for Parkinson Canada.
• Participate in team meetings and organizational initiatives.
• Collaborate with colleagues to support shared program and organizational goals.
• Assist with special projects and community engagement activities as required.
• Build positive relationships with volunteers participants staff and community partners

• Minimum of 2 to 3 years of progressive experience in volunteer engagement community engagement customer service peer support health services social services or a related field.
• Experience coordinating volunteer-led programs community-based initiatives or peer support programs.
• Knowledge of peer support group facilitation volunteer engagement and adult learning principles.
• Demonstrated ability to build trust and maintain positive relationships with volunteers participants community members and other stakeholders.
• Exceptional customer service skills with the ability to communicate with empathy professionalism and discretion.
• Excellent verbal and written communication presentation and facilitation skills.
• Strong attention to detail and accuracy in maintaining records tracking program activities coordinating volunteer onboarding and managing participant information.
• Strong organizational and administrative skills including documentation management reporting and data entry.
• Excellent problem-solving and critical thinking skills.
• Experience facilitating volunteer training workshops and educational resources.
• Demonstrated conflict resolution skills with the ability to navigate challenging situations and support positive outcomes.
• Ability to identify address and appropriately escalate volunteer participant or program concerns while maintaining confidentiality and professionalism.
• Demonstrated ability to manage multiple priorities coordinate competing deadlines and work effectively in a fast-paced environment.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency with Microsoft Office Suite CRM databases virtual meeting platforms and other relevant technology tools.
• Demonstrated commitment to equity diversity inclusion accessibility and culturally responsive practices.
• Bilingualism (English/French) is considered an asset.
• Ability to travel occasionally within Canada.

Parkinson Canada is firmly committed to diversity within its community and welcomes applications from racialized persons/persons of colour Indigenous People of North America and the world persons with disabilities 2SLGBTQIA persons and those who may contribute to the further diversification of ideas. We are committed to providing equitable opportunities in employment and to providing a workplace which is free from discrimination and harassment. We are equally committed to providing an inclusive and accessible workplace. If you require accommodations please reach out to us.