Supply Chain Operations, Senior Analyst

Dyson is a global technology enterprise. Were growing fast and our ambition is huge more categories more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto where weve been recognized as one of the top employers to work recent years weve expanded our reach and grown exponentially across many teams from digital and direct to field sales and our growing number of Dyson Demo stores.

Were committed to our campus culture and want to have people collaborating developing and learning from each other. By having everyone on campus together we have been able to nurture a fantastic social and dynamic environment.

The SOP Analyst owns the customer order lifecycle end to end from entry through fulfillment ensuring accuracy timeliness and strong customer service for Mexico and LATAM. The role combines hands-on order management with reporting KPI governance and process improvement partnering closely with Sales Supply Chain Logistics Customer Service Finance and Distribution to keep order-to-cash running smoothly and drive continuous improvement.

Core Responsibilities:

Order Management

• Manage the full order cycle in ERP systems (SAP or equivalent) from entry through delivery.

• Validate pricing and policy compliance; resolve order blocks and transactional exceptions.

• Coordinate order releases with warehouses and distribution partners.

Customer & Business Support

• Act as the primary point of contact for Sales and Customer Service on order matters.

• Support new customer onboarding and manage fulfillment escalations.

• Coordinate with business process outsourcing (BPO) partners as needed.

Reporting & Analytics

• Deliver daily weekly and monthly operational reporting; monitor KPIs and SLA performance.

• Analyze order trends backlog and service levels; build dashboards for leadership visibility.

• Support management presentations and business reviews.

Process Improvement & Collaboration

• Identify automation opportunities and support standardization of regional procedures.

• Maintain process documentation and participate in system enhancement projects.

• Partner cross-functionally on business continuity escalations and revenue-impacting issues.

• Bachelors degree in Supply Chain Management Business Administration Industrial Engineering Logistics or a related field.

• 2 years of experience in sales order processing order management supply chain operations customer service operations logistics coordination or a related field.

• Experience working with SAP or a comparable ERP system.

• Advanced proficiency in Microsoft Excel including data analysis reporting and problem-solving.

• Experience with reporting and business intelligence tools such as Power BI Tableau or similar platforms.

• Strong understanding of order-to-cash (O2C) processes and best practices.

• Knowledge of KPI tracking SLA management and operational performance reporting.

• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.

• Excellent verbal and written communication skills with the ability to collaborate across multiple functions.

• High attention to detail and commitment to accuracy.

• Customer-focused mindset with a passion for delivering exceptional service and support.

• Ability to prioritize competing demands and manage multiple tasks in a fast-paced deadline-driven environment.

• Strong organizational skills with the ability to work independently and drive results.

• Continuous improvement mindset with a focus on process optimization and operational excellence.

Compensation : $73000 - $92000 annually bonus opportunity

Location : 8 Spadina Ave. Ste 2200 Toronto ON M5V 0S8 Canada

At Dyson how we reward you is linked to our high-performance culture. But its about more than salary and bonus. Through a package of financial lifestyle and health benefits we support whatever stage of life youre in and the moments that matter.

Financial benefits:

Dyson Matching RSP contributions

Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)

Short-Term and Long-Term Disability

Employee Referral Program

Dyson Product Discounts

Lifestyle benefits:

Competitive Paid Time Off including Floater Holiday Sick and Vacation Time

Generous Maternity Leave Program

Employee Assistance Program

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at for more information. Dyson is an Equal Opportunity Employer.

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