Supervisor, Restaurant & Events

Job Type: Seasonal
Mission Hill Family Estate Winery
West Kelowna Okanagan Valley British Columbia

As Events & Restaurant Supervisor you will support the Restaurant & Events Manager in delivering exceptional service and guest experiences at the winerys restaurant and throughout private and corporate events. You will lead and motivate a high-performance service team oversee the set-up and execution of events ensure adherence to service standards in a fine-dining and high-volume premium winery environment and collaborate closely with kitchen wine-education and events teams to deliver memorable guest experiences.

Be part of the next great story in wine

Mission Hill Family Estate:

Over 40 years ago we founded our family winery with an audacious dream to redefine whats possible for Canadian wine in the eyes of the world. With a deep commitment to the Okanagan region and a relentless passion to produce wines that can stand alongside the best in the world our wines are crafted with bold precision and an uncompromising respect for the diverse vineyards and micro-climates here.

Our Culture:

Our culture is unapologetically fast paced entrepreneurial and results driven. Each teammember is a storyteller and makes an impact on a family-owned business thatis building a lasting legacy in the Canadian and International wine people have relentless drive to always raise the bar a genuineentrepreneurial spirit a passion and love for what we do to all act like ownersand to constantly innovate. We act with a sense of urgency do everythingpossible to always overdeliver for our customers and treat each other withhumility and authenticity.

Who We Are:

We love what we do. Were all in. Its how we have accomplished great things. Like our amazing products and our brand we want to tell you the exciting story of our winery its growth and our people. Were on an amazing adventure and we want you to help write the next chapter with us. We are building a lasting legacy in the wine industry and weve only just begun.

The Life of our Restaurant and Events Supervisor:

• Lead the set-up execution and take-down of private events (corporate events tastings public events) in collaboration with the Private Events Team.
• Provide on-the-floor leadership and support for the restaurant and events service team.
• Motivate train and develop team members to deliver five-star service with attention to guest needs and proactive follow-up.
• Anticipate guest needs and ensure that all requests are handled in a timely polite and professional manner.
• Oversee small event sales by responding to inquiries conducting site tours preparing proposals closing bookings coordinating event details.
• Support the planning coordination and execution of public events ensuring seamless operations alignment with brand standards and exceptional guest experiences from setup to completion.
• Assist with inventory management tracking supplies glassware flatware event equipment and restaurant service item
• Support ordering of supplies monitor par levels ensure quality of product and supplies and liaise with vendors as needed.
• Support the Restaurant & Events Manager in maintaining and improving budgets cost controls (food labour beverage) and service profitability
• Ensure that service standards dress codes closed procedures POS systems and daily operations are maintained to high standards.

What Were Looking For:

• 5 years of food and beverage service experience in fine dining environments
• Minimum 2 years supervisory experience in a fine dining environment
• Strong knowledge of Microsoft Office programs (Outlook Word & Excel)
• Open and flexible schedule for the duration of the season
• Current Food Safe Level 1 and Serving It Right certifications
• Excellent verbal and written communication skills; professional appearance and demeanor; ability to handle change and ambiguity with flexibility.
• Ability to work a flexible schedule including days evenings weekends and holidays (especially during event season).
• Bonus: Second language proficiency; formal wine accreditation (e.g. WSET ISG) or strong wine-knowledge background.

What We Offer:

• Comprehensive paid training and access to extensive wine education
• Competitive wages
• Discounts at the Terrace Restaurant Events and at our Boutique on gifts and wine
• Free tastings for you and your guests
• Discounts on tours and experiences
• The opportunity to work in a Post Card setting on our iconic property

At Mission Hill we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day connecting our global organization across all business units roles and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.â

Ambitiously Curious
We stay curious dreaming big and navigating the unknown with an enduring belief in better.ââ

Made With Humility
We bring humility authenticity fun and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo moving fast to seize opportunities and acting scrappyâto stay ahead of industry giants.â

We want to hear from you! Apply on our website today: Experience:

Manager