Supervisor Queen's Cross Food Hall

Joining us means you will be part of an extraordinary and exciting company! Youre a key team player reporting to the Manager and working closely with the restaurant leadership team. As a Supervisor you are an important leader on the floor and play a hands-on role in creating an exceptional guest experience. Youll bring professional enthusiastic leadership each day support and develop our team and help ensure our restaurant operates to O&B standards.

Youll have the opportunity to learn and apply our sought-after systems and procedures while working closely with both FOH and BOH teams. Youll lead by example create an environment where our team can thrive and help set our restaurant apart while maintaining a warm welcoming and rave-worthy guest experience!

THE DAY TO DAY:

• Ensure a guest-first approach is being demonstrated by all team members
• Lead by example and consistently demonstrate O&B values standards and points of detail
• Support the Manager in overseeing the day-to-day operation of the restaurant and/or assigned outlet
• Regularly monitor and maintain O&B points of technical service and points of detail
• Build and maintain positive relationships with guests team members and restaurant leadership
• Create memorable guest experiences by anticipating guest needs responding to feedback and resolving service concerns with professionalism
• Support the team in creating a culture that revolves around the experience and enjoyment of food and beverage
• Assist with pre-shift briefings and ensure the team is prepared for each service event or function
• Monitor service throughout the shift and provide coaching direction and support to team members as required
• Support the Manager in ensuring appropriate staffing levels and efficient deployment of team members throughout service
• Follow and reinforce bar beverage wine cash and other control procedures
• Ensure all service and operational procedures are being followed consistently
• Assist with training and onboarding new team members and provide ongoing coaching and feedback
• Use strong conflict-resolution and problem-solving skills to address team and guest concerns appropriately
• Escalate employee performance attendance guest or operational concerns to the Manager when appropriate
• Ensure accurate and timely completion of required operational paperwork and documentation
• Monitor the restaurant during service to ensure cleanliness organization safety and overall presentation meet O&B standards
• Assist in maintaining Health & Safety standards and ensure team members are following applicable policies and procedures
• Communicate effectively with both FOH and BOH teams to ensure a smooth and successful service
• Actively seek opportunities to improve service team productivity and the overall guest experience
• Promote a positive respectful and inclusive work environment
• Support the Manager and leadership team in executing restaurant initiatives promotions and company programs
• Demonstrate high personal integrity business ethics and professionalism at all times
• Take every opportunity to promote the restaurant and O&B
• Other duties as assigned or required

Qualifications :

• Previous experience in a restaurant hospitality or customer-service leadership role
• Passion for hospitality and creating exceptional guest experiences
• Strong knowledge of restaurant service food beverage and wine
• Excellent communication and interpersonal skills
• Strong leadership skills with the ability to motivate and inspire a team
• Ability to remain calm and professional in a fast-paced environment
• Strong problem-solving and conflict-resolution skills organizational and time-management skills
• Ability to effectively prioritize and manage multiple tasks during service
• Strong attention to detail and commitment to maintaining O&B standards
• Ability to work collaboratively with both FOH and BOH teams
• Demonstrates high personal integrity professionalism and business ethics
• Flexible availability including evenings weekends and holidays as required
• Smart Serve certification required
• Food Handler certification is an asset
• A genuine passion for O&B and a desire to grow within the organization

Additional Information :

AI Disclosure
To ensure a fair and efficient recruitment process some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful personalized consideration. We are committed to transparency and respect ensuring a welcoming experience for every candidate.

Accessibility & Accommodation
Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness equity and opportunity for every candidate.

Remote Work :

No

Employment Type :

Full-time