Supervisor, Property Claims

Lead with Heart. Decide with Confidence. Help Members Rebuild.

Supervisor Property Claims

Youre a natural leader who knows that great claims handling is equal parts expertise empathy and good judgment. As Supervisor Property Claims youll guide a team of property adjusters through complex high-impact moments for our membersensuring claims are handled fairly efficiently and with care. Youll balance day-to-day operations with coaching quality oversight and forward-thinking planning including preparing for and leading responses to catastrophe events.

This role is ideal for someone who thrives in a fast-paced environment enjoys developing others and understands how strong leadership in claims directly shapes member trust experience and long-term loyalty.

A Place to belong

AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:

• Competitive salary and flexible benefits

• Employer-paid retirement savings program

• Employee-exclusive discounts on travel insurance memberships and more

• Free travel medical insurance for you and your immediate family

• Ongoing professional development

• Paid vacation and personal days including a Volunteer Day and Me Day

• Flexible work models that make sense for your lifestyle

• A people-first leader who motivates coaches and supports a diverse team

• Calm confident and thoughtful when navigating escalations or high-severity claims

• Organized and adaptable especially when volumes fluctuate during catastrophe events

• Fair and transparent in decision-making with a strong sense of accountability

• Curious about better ways of working and open to process improvement and innovation

• Aligned with AMAs values of integrity respect collaboration and excellence

• Lead and support a team of Property Adjusters setting clear expectations and providing day-to-day guidance

• Assign and oversee claims to ensure timely fair and high-quality outcomes for members

• Mentor adjusters through coaching audits and one-on-one development conversations

• Handle escalations and sensitive files with professionalism and sound judgment

• Ensure claims practices meet legislative regulatory and financial requirements

• Approve reserves settlements denials and use of experts where appropriate

• Prepare execute and continuously improve AMAs annual catastrophe response plan

• Collaborate closely with Claims Management fellow supervisors vendors and internal partners

• Monitor performance metrics vendor effectiveness and identify opportunities to improve efficiency and service

• Minimum 5 years of progressive claims handling experience including at least 2 years in Property Claims

• Post-secondary education with an insurance designation completed or in progress (CIP FCIP CRM preferred)

• Strong knowledge of property policy wordings building construction and claims legislation

• Experience with estimating tools such as Xactimate (preferred)

• Proficiency with Microsoft Office and insurance operating systems

• Proven leadership skills with the ability to guide teams through busy high-pressure situations

Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you feel supported throughout your journey with us.

WORK MODEL:

We thank all applicants for their interest; however only those selected for an interview will be contacted.