Supervisor, passengers services (Temporary 4 months)

The incumbent is responsible for overseeing all aspects of ground operations and ensuring that they meet Air Transats high standards and safety requirements. As an ambassador for the Company the Supervisor will also promote and maintain a safety culture at all times.

• Ensure compliance with Air Transats airport policies and procedures regarding the treatment of passengers both in terms of check-in and boarding by assisting and supervising the handlers teams
• Communicate the guidelines to the airports business partners;
• As required attend operational meetings and follow up on service level agreements (SLAs) with our suppliers
• Conduct station inspections in accordance with company programs identify corrective actions and ensure their implementation;
• Provide coaching and mentoring to operational teams both those of Air Transat and the various service providers
• Manage station delays emergency events and irregular operations
• Work closely with airport authorities government agencies and ground handling agents;

Qualifications :

• High school leaving diploma or equivalent;
• Minimum of 7 to 9 years pertinent experience in passenger services with at least 3 years in a leadership role;
• Familiar with Transport Canada airline regulations CBSA and USCBP regulations;
• Extensive experience with above and below the wing operations;
• Excellent organizational and problem-solving skills and multitasking as well as an ability to work effectively under pressure;
• Must be flexible to work all hours/days (irregular hours) as dictated by operational requirements; 
• Computer systems: Microsoft Office;
• Oral and written fluency in French and English. *

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English both orally and in writing with colleagues customers and other stakeholders in Quebec the rest of Canada and internationally.

Additional Information :

Employment Equity

At Transat we foster an environment where inclusiveness respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women members of visible minorities ethnic minorities aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation please contact us in order to work together in meeting adequately your needs. 

Remote Work :

No

Employment Type :

Full-time