Supervisor, Airfreight

DSV Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women members of visible minorities aboriginal persons and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Winnipeg Taylor Avenue
Job Posting Title: Supervisor Airfreight
Time Type: Full Time

This posting is for an existing vacancy and not intended to create a talent pipeline

The function of the Supervisor Airfreight is to oversee the processing of all airfreight shipments the movement and monitoring while in route. Supervise the handling of shipments ensuring compliance with DSVs Corporate as well as government regulations. This role will support the branchs air export operation by ensuring outstanding and consistent customer service while at the same time supporting and creating opportunities to reduce operational cost and maximize profitability.

This role has direct communication with customers overseas offices and carriers is required. The incumbent is key liaison with Customers and internal operations staff to ensure client satisfaction. Actively involved in the training and development of operations team including performance evaluations. Mentor and train new staff as well as update internal and external process changes from time to time. Will be responsible to supervise staff with the intention of anticipated growth and development.

KEY DUTIES AND RESPONSIBILITIES

Work with Management to continually improve department operations with focus on productivity
Champion process and procedure to meet or exceed company KPI requirements
Manage key accounts and client base with high level of customer service operational excellence and proactive conduct including client visits to maintain strong relationship
Supervise and direct the desk level day to day operations of the Operation Department(s)
Manage department and staff in managers absence
Support with recruiting selecting orienting and training of employees
Responsible for overall team performance including staff development recognition through daily desk level oversight guidance and coaching
Will assign and manage workflow
Effectively deal with any issues that arise within scope of responsibility
Support sales initiatives through collaboration and participation in joint sales calls as required
Work with sales to transition business from sales to operations including the creation of SOPs and communication with overseas offices
Adhere to all company policies procedures and guidelines
Manages defined teams performance and development priorities

Quality Health & Safety:

Supports organizational commitment to ISO 9001 ISO 45001 certification
Perform assigned tasks to support DSV meets its objectives and targets regarding quality health safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability Health and safety therefore reducing the impact upon the environment supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Education in supply chain logistics international transportation or a related field of study
Minimum three (3) years experience in a freight forwarding environment
Prior experience in a supervisory role an asset
CIFFA certificate/FIATA Diploma an asset
Dangerous Goods certification an asset
ACR designated status an asset

Skills and Competencies

Proven ability as a self-starter with ability to plan organize and establish priorities to meet goals and achieve results
Excellent verbal and written communication skills
Above average customer service skills
Interpersonal skills that build respected professional relationships internally & externally
Ability to demonstrate deductive logic problem solving and troubleshooting skills
Demonstrate good leadership and management skills
Ability to build high performing diverse workforce (recruit develop coach performance management)
Excellent organizational and time management skills
Ability to manage tight deadlines and adapt to changing priorities
Excellent problem-solving and analytical skills
Attention to detail and punctuality
Extensive knowledge of operations management
Be authentic approachable open and honest
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

Proficient with both English and French language
Ability to communicate effectively in a diverse multicultural environment.
Proficient in Microsoft Office suite
CargoWise experience an asset

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer
Occasional travel may be required
Regular working hours apply for this position at times working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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DSV does not use AI to screen candidates during the recruitment process

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