Supervisor Account Management

Holman is a global automotive leader that serves both commercial and consumer clientsThe Holman Wayby always doing the right thing for our people our customers and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today Holman headquartered in Mount Laurel New Jersey is one of the largest family-owned automotive service organizations in North America with more than 6500 employees across North America the UK and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles Holman is continuouslyDriving Whats Right.

What will you do

• Lead coach and develop a team of Account Executives including performance management career development and succession planning
• Ensure consistent execution of the Account Executive operating model including account cadence risk identification and proactive client management
• Oversee portfolio health by monitoring client satisfaction service performance and escalations across assigned accounts
• Proactively manage and mitigate client risk ensuring timely resolution of issues and implementation of sustainable root-cause solutions
• Partner with Sales to support client retention identify growth opportunities and participate in prospect engagements as a subject matter expert
• Guide team members in developing and executing strategic account plans that align with client goals and industry best practices
• Support the development and delivery of executive-level Business Reviews ensuring clear insights into client performance costs compliance and program utilization
• Identify portfolio-level trends and recommend strategic or operational improvements to enhance client outcomes and team efficiency
• Lead cross-functional collaboration to resolve client issues and drive continuous improvement initiatives
• Manage account transitions and sensitive client communications with professionalism and consistency
• Recruit onboard and train new team members ensuring a strong foundation for success
• Facilitate team meetings training sessions and ongoing knowledge sharing to support capability development
• Maintain a strong understanding of industry trends competitive positioning and Holman service offerings to support strategic decision-making
• Promote a high-performance culture focused on accountability engagement and client satisfaction
• Perform other duties and special projects as assigned

What are we looking for

• Bachelors degree in Business Administration or equivalent experience
• Extensive experience in client service within the fleet management industry
• Strong knowledge of fleet programs vehicle manufacturers and industry best practices
• Proven ability to lead coach and develop high-performing teams
• Strong strategic thinking and critical decision-making skills
• Ability to align client needs with organizational capabilities and long-term objectives
• Exceptional verbal and written communication skills
• Strong presentation and meeting facilitation capabilities
• Ability to influence stakeholders at all levels internally and externally
• Ability to manage multiple priorities with strong attention to detail and follow-through
• Strong problem-solving skills with a focus on proactive data-informed decision-making
• Action-oriented with a strong sense of accountability and ownership
• Committed to continuous improvement both personally and professionally
• Dedicated to delivering an exceptional client experience

Outputs:

• Consistent execution of the Account Executive operating model across the team
• Improved client satisfaction retention and overall account health
• Reduction in client and internal escalations through proactive management and coaching
• Delivery of high-quality impactful Business Reviews across assigned accounts
• Increased Account Executive capability engagement and readiness for career progression
• Strong team morale driven by recognition feedback and a collaborative environment
• Identification and implementation of process improvements that enhance efficiency and client outcomes
• Effective collaboration with peers and leadership to address challenges and drive innovation

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Pay:

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process upon request in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.