Suite VIP Concierge

Fairmont is seeking a dedicated Concierge to provide exceptional service for Suite Life VIP and long stay guests. This position requires excellent communication across departments offering personalized assistance with reservations travel arrangements dining and special requests. Ensure an unforgettable experience for all guests from pre-arrival to departure and be a key part of our commitment to outstanding guest satisfaction.

Position Type: Permanent
Pay Rate: $23.72
Start Date: June 2026

Job Duties Include:

• Dedicated Concierge for all inquiries of Suite Life guests VIP guest & Long stay guests
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
• Providing accurate information about activities and dining in the hotel and area
• Offering assistance to all guests in making reservations and arrangements for travel dining special requests and activities
• Serve as a liaison for guests by providing information relating to all aspects of the hotel
• Managing pre-arrival during the stay and upon departure close communication

Qualifications :

• Concierge or guest services experience is required
• Must possess outstanding guest service skills including professional verbal communication skills
• Good computer literacy (experience using Property Manager System preferred and proficiency in MS Word Outlook and Excel)
• Highly responsible and reliable demonstrating initiative as required

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Remote Work :

No

Employment Type :

Full-time