Student Success Representative, One Stop

Acadia University seeks four Student Success Representatives for its newly created One Stop Department including one designated Student Success Representative position. One Stop is Acadias centralized hub that consolidates many essential student services in one department eliminating the need for students to navigate multiple offices across campus. These positions will serve as the primary frontline advisors and problem-solvers for students and visitors navigating the University. The One Stop Department has been established to deliver exceptional service throughout the student journey from admission to graduation and will play a key role in shaping the student experience.

The Student Success Representatives will act as strategic student ambassadors and trusted liaisons to internal departments. They will provide comprehensive guidance and support across admissions registration student accounts residence accommodations academic policies and student services. Given the integrated nature of enrolment and financial systems the Representatives will work extensively within shared databases and technology platforms to process information resolve issues and respond to inquiries efficiently and accurately.

Specific responsibilities include:

• Provide expert-level advice guidance and problem-solving support to address a wide range of student needs.
• Serve as a primary frontline contact for diverse students families visitors faculty and staff through in-person service phone email web chat and written correspondence.
• Deliver accurate and timely information regarding admissions registration housing scholarships financial aid and student accounts.
• Interpret and explain University policies procedures regulations and academic calendar requirements.
• Facilitate seamless access to University resources by advising referring and when appropriate personally assisting students in connecting with services and supports.
• Maintain current knowledge of student programs services resources and support systems including how they are accessed.
• Support residence room changes and withdrawal processes including fee assessments meal plan adjustments and communication of applicable costs and deadlines.
• Issue official academic and financial documents including transcripts enrolment verifications tax receipts and other institutional records.
• Process and reconcile sensitive financial transactions including tuition payments awards refunds wire transfers with a high degree of accuracy and accountability.
• Advise students on scholarship and award eligibility funding opportunities and the impact of academic performance and registration status on financial aid and awards.
• Process application fees deposits refunds award entries and other student-related transactions.
• Develop maintain and continuously improve student-facing resources including knowledge base articles FAQs forms and procedural documentation.
• Collaborate with academic and administrative departments to coordinate services verify information and enhance service delivery.
• Prepare maintain reconcile and validate data for internal and external reporting requirements.
• Lead the preparation and delivery of presentations and training for faculty staff and student audiences regarding One Stop services and processes.
• Support system testing and troubleshooting.

• University degree required; or significant directly related training and experience may be considered. Training and experience in customer service student services student accounts financial administration conflict resolution or related fields would be considered an asset.
• Demonstrated commitment to service excellence and the ability to build positive relationships with students faculty and staff.
• Demonstrated understanding of inclusive culturally responsive and trauma-informed service practices when working with equity-deserving populations.
• Ability to recognize how systemic barriers such as language access financial precarity or disability may affect a students ability to navigate services.
• Strong interpersonal and communication skills with the demonstrated ability to build rapport listen actively and engage respectfully with students from diverse cultural social and lived-experience backgrounds.
• A commitment to fostering an inclusive respectful and welcoming environment is essential.
• Experience processing and reconciling financial transactions with a high degree of accuracy attention to detail confidentiality and accountability.
• Experience interpreting and applying policies procedures regulations and business processes to resolve inquiries and achieve positive student outcomes.
• Strong organizational and problem-solving skills with demonstrated sound judgment attention to detail and the ability to manage competing priorities and multiple deadlines in a fast-paced high-volume environment.
• Demonstrated ability to work independently with minimal supervision while contributing effectively within a collaborative and team-oriented environment.
• Advanced digital literacy including proficiency with Microsoft Office applications (Word Excel Outlook Teams and PowerPoint) and the ability to quickly learn and effectively utilize specialized software systems such as Colleague (student information system) Slate (admission and recruitment CRM portal) StarRez (residence portal) CS Gold (student access portal) Access Simplicity Advocate and other institutional technologies. Knowledge and experience in Colleague Financial and Student will be asset.

For further information or to request a detailed job description please contact Elektra Papadogiorgaki at emailprotected.

Acadia University located in Mikmaki the ancestral territory of the Mikmaq nation is one of Canadas leading primarily undergraduate institutions. For more than 185 years Acadia has been providing students with a transformative learning environment that supports their success in life and career. Our graduates emerge with the tools required to be global citizens and community leaders. Acadias faculty and staff are key to our institutional success and share a strong commitment to our students by delivering an exceptional post-secondary experience. As a staff member you will be part of a community where innovation is encouraged and your ideas are valued.

Acadia is situated in the Town of Wolfville in Nova Scotias beautiful Annapolis Valley - just one hour from the city of Halifax. Wolfville offers residents an outstanding quality of life including an affordable cost of living vibrant dining experiences abundant recreation and a welcoming sense of community. It is is one of the fastest-growing communities in the province where people find the perfect mix of small-town charm and urban energy. Its a place that people love to live and those who do not live here love to visit.

To see more information on why Acadia is an employer of choice please visit our website at .

TO APPLY: Internal candidates (members of SEIU Local 2) must apply by June 5 2026. Applications from external candidates are also encouraged; however consideration is dependent upon result of internal competition. One of the four Student Success Representative positions is a designated opportunity intended to support Acadia Universitys commitment to equity diversity inclusion and accessibility. Applicants for the designated position must self-identify by completing the Employment Equity Voluntary Self-Identification Form as members of an equity-deserving group such as Indigenous peoples African Nova Scotians persons with disabilities visible minorities women persons of any minority sexual orientation or gender identity and such other groups as may be designated by any federal or provincial employment equity legislation. Self-identification information will be kept confidential and used solely for the purposes of this hiring process.

To apply for this opportunity click on the Apply Now button and upload your cover letter resume and professional references. Applicants are encouraged to describe in their cover letter how their experience skills knowledge attitude and approach to service would support a welcoming equitable inclusive and student-centred One Stop environment. Internal candidates (members of SEIU Local 2) should also upload a job posting application form.

Acadia University acknowledges that we are in Mikmaki the ancestral and unceded territory of the Mikmaq. This territory is covered by the Treaties of Peace and Friendship which the Mikmaq Wəlastəkwiyik (Maliseet) and Passamaquoddy Peoples first signed with the British Crown in 1726. The treaties did not deal with surrender of lands and resources but in fact recognized Mikmaq and Wəlastəkwiyik (Maliseet) title and established the rules for what was to be an ongoing relationship between nations. Acknowledging the land that we are on means that we are working towards decolonization across campus.

Acadia University is strongly committed to employment equity and diversity in the workplace and welcomes applications from racialized persons / persons of colour Black and African Nova Scotians women Indigenous / Aboriginal People of North America persons living with disabilities 2SLGBTQIA community members and others who may contribute to the further diversification of ideas.

As part of your application you will be invited to complete a brief Employment Equity Voluntary Self-Identification Form. This form is voluntary.

If you require any accommodations at any point during the application and hiring process please contact emailprotected.

Please be advised that only those invited for an interview will be contacted. The University reserves the right not to fill this position. A six-month eligibility list may be established from this competition to fill future vacancies for identical positions. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.