Student Success Facilitator

Employment Opportunity

Student Success Facilitator

Position Type: Contract

Position Status: Multiple Vacancies

Location: On-site / Hybrid / Remote

Reports To: Director Learner Success and Service Delivery

Hourly Rate: $22.86 plus 4% vacation pay

About FNTI (First Nations Technical Institute)

FNTI is an Indigenous-owned and governed post-secondary institution dedicated to serving Indigenous learners. Established in 1985 FNTI has graduated over 4000 students through certificate diploma and degree programs delivered in partnership with Ontarios colleges and universities.

As a First Nation-mandated not-for-profit and registered charitable organization accredited by the Indigenous Advanced Education and Skills Council (IAESC) FNTI delivers a range of post-secondary programming grounded in Indigenous knowledge and community connection. Through its community-driven and intensive delivery model FNTI enables learners to remain connected to their families and communities while pursuing meaningful educational and career pathways.

Since the Indigenous Institute Act 2017 FNTI has advanced the development of independently accredited degree programs created by Indigenous people for Indigenous people. Programming is delivered from its main campus in Tyendinaga on the Bay of Quinte as well as virtually.

Position Summary

The Student Success Facilitator (SSF) is the first and on-going point of contact for learners following their admission to programs as specifically assigned by the Director Learner Success and Service Delivery. SSFs develop and maintain successful relationships with learners and faculty to support students enhancing their success and FNTIs profile. SSFs will be required to effectively organize all aspects of delivery session set-up including attending sessions and to provide support to students and faculty. The SSF also assists with admissions/recruitment in the conversion continuum (prospective students from applicant to registered student).

Key Responsibilities

StudentRelationshipsandRecords:

• CreateandmaintainstudentrecordsbyProgramandcohort/level/ locationupdatingas;

• Createandmaintainelectronicstudentfilesasneededupdatingasappropriate;

• Commencecontinueanddevelopstudentrelationshipsbymaintainingon-goingcommunication with students of assigned cohorts;assistingthem with all course/program related non-academicissues;respondingtoenquiriesbetweensessionsforwardingtotheappropriateresourcesas;

• Organizeand leadstudent relationship buildingthroughculturalactivitiessuchas:pot lucks crafting theatre outings etc.

• Respondtogeneralprogramenquiryquestionsaspartofadmissionsprocessincluding enquiriesregardingpartner admissions processes;

• Postoffer/enrolmentmaintainfrequentcontactwithstudentsanswerenquiriesandproviding program information up to the start of the first session
• Assistinthestudentadmissionprocessbymakingphonecallsandsendingemailsasrequestedby the Registrars Office as directed bythe Director LearnerSuccessand Service Delivery; forwards admissions documents to Registrars Officein a timely manner;

Logisticsforeachsession:

• Coordinate
  aspectsofasession/delivery;

• Ensurethatclassroomsaresetupappropriately;

• Purchaseofcertain programdeliverysupplies;
  
• Providelastminutelogisticalsupportasphotocopies;break-outroomsetc.;

Completion/Graduation Celebration Support:

• Arrangecompletioncelebrationforthefinalsessionofeachprogramintake;

Other dutiesasassigned.

Qualifications

• Relevant 2-year diploma with experience preferably in an Indigenous educational environment or a combination of education training and experience which FNTI deems to be equivalent;
• Ability to facilitate virtual classrooms through the use of online platforms;
• Considerable lived practical and relevant working experience of Indigenous issues;
• Valid Ontario drivers licence; ability and willingness to travel.

Conditions of Employment

• Willing and able to travel occasionally and work overtime as required.
• Successful candidates must provide a satisfactory Vulnerable Sector Check.
• Must be legally entitled to work in Ontario Canada.

Equity Inclusion & Accessibility

FNTI is an inclusive employer. We welcome applications from candidates with diverse backgrounds and accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC) applicants may request accommodation at any stage of the recruitment process.

To request accommodation during the application process please contact with the job title and accommodation details.

FNTI provides preference to qualified applicants of Indigenous ancestry who self-identify.

How to Apply

Interested candidates are invited to apply by submitting:

• A cover letter outlining interest and qualifications
• A current resume

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Posting Date:

May 13 2026

Application Deadline:

Posting will remain open until filled

Required Experience:

Junior IC