Strategic Partnership Manager, Adjudication

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only not-for-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $94149.00 - 117687.00

Role Overview

The Strategic Partnership Manager is responsible forclient management Net Promoter Score (NPS) and revenue generation through upselling orscopemanagement of the Statement of Work.
The Strategic Partnership Manager is responsible formanaging existing revenue anddriving growth byidentifying pursuing and securing new business opportunities. This rolebuilds andmanagestheclientrelationshipsupsellsalescycleandcollaborateswith internal teams to ensure successful delivery of solutions. The position supports strategic planning portfoliomanagementand reporting to meet organizational goals.

Key Responsibilities

Develop medium- to long-range client strategy plans to protect grow and diversify relationships within the client portfolio
Identify and manage interactions with senior client contacts to support client satisfaction service delivery and sales opportunities
Resolve problems and ensure customers receive high-quality customer service and meet service level agreements (SLAs)
Develop client retention and growth plans to drive profitable business within the portfolio
Prospect and generate leads by identifying and pursuing new potential clients
Manage the full sales cycle including presenting solutions negotiating terms and closing deals
Act as the main point of contact for clients understanding objectives and fostering long-term partnerships
Collaborate with internal teams to ensure seamless service delivery and project execution
Review and report on customer retention business opportunities and market trends
Develop sales strategies track KPIs and maintain CRM records for accurate forecasting
Sell directly to end customers or indirectly through channel partners

WHO WERE LOOKING FOR

Post-secondary education in Business Marketing or a related field
3 years of experience in B2B sales or account management
Knowledge of sales processes CRM systems and market research
Knowledge of benefits administration SaaS and outsourcing clients
Understanding of industry trends and competitor analysis
Strong negotiation communication and presentation skills
Proficiency in CRM tools
Ability to upsell manage change orders and close deals
Ability to build and manage client relationships while handling multiple priorities
Ability to lead complex projects and influence stakeholders

Nice to Have

Bachelors degree
Sales certifications (e.g. HubSpot Salesforce)
Experience in health benefits or insurance
Advanced data analysis and strategic planning skills

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Manager