Staff Product Designer, AI Search

Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are seeking a Staff Product Designer to join our growing Product Design team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are located near one of our hubs (Burnaby Calgary or Toronto) you will be expected to work in the office a minimum of twice per week on our designated Anchor Days.

Design plays a pivotal role at Clio standing alongside Product and Engineering as one of the three pillars of our Research and Development organization. Our product designers work directly with customers to understand their behaviors needs and workflows. They champion thoughtful high-quality experiences as we transform how lawyers and their teams serve their clients. If youre focused on shipping value to customers with an opportunity to revolutionize an industry youve found your next team.

As a Staff Product Designer youll lead strategy and end-to-end experience design for AI Search and be a key driver of how we design AI experiences across all of Clio. Youll lead strategy and end-to-end experience design across a complex product area from discovery and opportunity framing through launch and iteration. Ideal candidates thrive in ambiguity turning deep customer understanding into clear direction cohesive experiences and measurable outcomes. Youll partner closely with Product and Engineering leaders to set vision raise the quality bar and elevate other designers including shaping AI experiences that are trustworthy explainable and appropriately controlled.

• Own end-to-end experience design for AI Search from discovery and opportunity framing through prototyping validation and high-quality execution.

• Define the interaction models patterns and guardrails for AI experiences across Clio establishing the foundational design language that product teams build on.

• Build deep customer intuition and systems understanding translating complex workflows and constraints into clear direction and durable experience decisions.

• Shape a compelling long-term experience vision for your problem space bringing others along through storytelling and collaborative thinking.

• Raise the quality bar across a broader product ecosystem through cohesive accessible and scalable experiences that push beyond good enough.

• Drive consistency and leverage across teams by strengthening patterns frameworks and design system evolution beyond your immediate scope.

• Help teams navigate ambiguity and make strong decisions through facilitation decision framing and proactive cross-functional collaboration.

• Mentor and elevate other designers through constructive critique coaching and role-modelling strategic thinking and bar-raising craft.

• Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area.

• Contribute to design culture and org-wide initiatives through Staff-level forums and leadership beyond your immediate portfolio.

• 8 years of Product Design experience B2B SaaS experience is preferred but not required.

• Expertise designing AI-powered products end-to-end with a strong understanding of how models work where they fail and how to design experiences that are honest about both.

• Proven experience establishing AI design patterns and principles that scale across teams not just shipping one-off AI features.

• Experience working closely with AI/ML teams to shape product direction.

• Proven ability to design scalable experiences across multiple customer segments and/or products (e.g. Solo SMB and Mid-Market).

• Experience leading complex cross-team initiatives and delivering cohesive solutions across interconnected systems.

• Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.

• Strong product judgment and business acumen able to connect customer needs to strategy metrics and roadmap decisions.

• Deep mastery of UX craft including complex interaction design information architecture usability and visual design.

• Advanced customer-centric practice able to lead discovery and align multiple teams around customer needs and opportunities.

• Proven systems thinking able to design reusable frameworks and patterns that scale across teams and products.

• Excellent presentation and storytelling skills.

• Skilled facilitator who aligns leaders drives decisions and moves teams forward through ambiguity.

• Strong cross-functional partner who drives execution across teams and workstreams.

• Experience mentoring peers.

• Background working on AI platform or infrastructure products not just AI features

• Prior work on platform teams with a track record of influencing how other designers build and ship.

What you will find here:

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive equitable salary with top-tier health benefits dental and vision insurance

• Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto Dublin London New York City and Sydney) to be in office min. twice per week.

• Flexible time off policy with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years

Diversity Inclusion Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.

Learn more about our culture at a Human and High Performing AI company meaning we use artificial intelligence to improve all of our recruitment AI helps us streamline the process for greater efficiency. However weve built our systems to ensure that a human always reviews AI-generated output and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @ email addresses.