Staff Incident Response Engineer

Eligibility:

Due to Government of Canada regulatory requirements this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history.

This includes identity verification education verification a criminal record check and a credit check. Candidates must be eligible to obtain and maintain Reliability Status which generally requires Canadian citizenship or Canadian permanent resident status.  This role may require security clearance in the future. Employment is contingent upon successful completion and maintenance of the required screening. 

Rotational and Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours weekends and statutory holidays as the team provides 24x7 operational support.  

The ServiceNow Security Organization (SSO) 

The ServiceNow Security Organization (SSO) delivers world-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact 

Key Responsibilities 

• Monitor the tools and systems that defend ServiceNows production and regulated environments and correlate seemingly unrelated events 
• Lead response to incidents affecting our customers and track incidents to closure across functional teams 
• Respond to account-level threats and attacks against our customer environments 
• Produce post-incident reports forensic reports and remediation plans 
• Support audits compliance requirements and regulatory investigations 
• Build and maintain incident response playbooks handbooks and cybersecurity standards 
• Maintain secure configuration baselines for devices under direct control (security tools) and those that arent (workstations servers network devices) and analyze vulnerabilities using that data 
• Serve as an escalation point and participate in the on-call rotation including after-hours and weekends that might be out of standard business hours 
• Assist with the deployment integration and initial configuration of new security solutions or enhancements to existing security solutions; including network and systems to improve overall security posture 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 6 years related experienceorequivalent combination of education and experience
• Automation knowledge (Python bashscripting)and experience hardening Linux Windows or Mac systems
• Background working with datalogging applications ()
• Knowledge of vulnerability scanningtools (Qualys Nessus)
• A defensive security mindset
• Ability to explain complex issues toexecutives andcustomers
• GSEC GCIH CEH GCIA or CISSPcertifications are aplus

Requirements: 

• 7 to 10 years of related experience or an equivalent mix of education and experience 
• Experience working in Canadian regulated markets such as financial services or public sector is highly desirable 
• Deep understanding of Security Operations Center and Security incident response protocols and procedures 
• Extensive experience in incident response digital forensics threat hunting and threat intelligence 
• Solid networking foundation including TCP/IP and core protocols 
• Experience with SIEM platforms such as Splunk plus EDR and SOAR tools 
• Ability to analyze event and system logs perform host and memory forensics (including live response) on Windows macOS and/or Linux and examine malware 
• Experience writing internal playbooks handbooks and incident response frameworks 
• Knowledge of attack vectors threat tactics and attacker techniques 
• Knowledge of cloud security concepts and experience in AWS Azure or GCP 
• Coding or scripting experience in one or more general-purpose languages 
• Working knowledge of Canadian regulatory requirements for financial services and public sector clients 
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analysing AI-driven insights or exploring AIs potential impact on the function or industry 
• Excellent written and verbal communication including the ability to explain incidents to executives and customers 
• Willingness to work weekend and after-hours shifts for responding to priority incidents in a timely manner 

Nice to have:

• GCIH GCFA GCIA GMON GSEC CISSP or CEH certifications and ServiceNow platform knowledge are a plus. 

#SecurityJobs 

For positions in this location we offer a base pay of $109400 - $191500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time