Sr. Software Engineer Contact Centre Innovation GenAI

Role: Sr. Software Engineer Contact Centre Innovation (GenAI)

Location: Toronto ON (Hybrid)

Fulltime Permanent -FTE

Experience: 10 Years

Join us to build next-generation GenAI solutions that transform Contact Center platforms across Canada the US & Asia.

Key Skills
Python & Java
AWS Cloud (Lambda APIs & Cloud Services)
LLM / Generative AI Models
Full-Stack Development
DevOps Jenkins Bitbucket Ansible CI/CD
Distributed & Large-Scale Software Systems
Strong System Design & Problem-Solving Skills

What Youll Do
Design & develop cloud-native applications and GenAI solutions
Build scalable APIs and AWS-based services
Collaborate with global cross-functional teams
Drive DevOps best practices and cloud transformation initiatives
Create technical design documents integrations & reusable engineering solutions
Contribute to enterprise-scale software engineering best practices

Preferred
Eligibility for Canada Reliability Status Clearance
Experience working in enterprise cloud environments