Sr. Manager, Transformation and Governance

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

North American Customer Operations (NACO) is a key enterprise function responsible for delivering contact centre operations and shared services across TD. NACO is evolving to become a strategic revenue-enabling distribution channel focused on seamless client experiences and operational excellence.

The Strategy & Enablement (S&E) team drives transformation productivity and operating model evolution including leveraging AI and automation to improve service delivery and create capacity.

The Senior Manager Transformation & Governance will support NACOs transformation agenda focused on enabling the Contact Centre of the Future.

Reporting to the VP Strategy Planning & Data Insights this role acts as a central integrator across transformation workstreams ensuring governance financial transparency and consistent executive reporting.

The role partners closely with Finance (who retain financial ownership) and Delivery/Segment governance leads.

Coordinate cross-functional transformation workstreams across business technology operations and AI initiatives

Establish governance practices including reporting cadence templates and executive materials

Partner with Delivery and Segment governance leads to ensure consistency in reporting

Track and consolidate transformation financials in partnership with Finance

Develop executive-ready insights and storytelling across transformation efforts

Integrate AI initiatives into governance and reporting ensuring business outcome alignment

Identify risks dependencies and support escalation

Drive continuous improvement in governance and reporting practices

1015 years of experience in transformation program delivery or governance roles

Experience working on large-scale cross-functional initiatives

Strong financial acumen (tracking/reporting not ownership)

Excellent executive communication and storytelling skills

Understanding of AI-enabled transformation and business impact

Strong stakeholder management and influence skills

Ability to operate in ambiguity and fast-paced environments

Strong executive presence and credibility

Highly organized with strong attention to detail

Collaborative and able to work across teams without direct authority

Focused on accuracy consistency and clarity of information

Able to connect strategy execution financials and AI outcomes

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):