Sr. Manager, Omnichannel Strategy & Execution Canada
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Job Summary
Hybrid setting requiring working in person at our offices in Toronto.
About this role
The Senior Manager Omnichannel Strategy & Execution Canada will lead Biogen Canadas omnichannel customer engagement strategy and AI transformation agenda. This individual will serve as a strategic business partner responsible for developing implementing governing and continuouslyoptimizingomnichannel and AI-enabled capabilities that enhance customer engagement business performance operational effectiveness and employee productivity.
This job posting is for an existing vacancy in the organization.
Whatyoulldo
Lead the development and execution of Biogen Canadas omnichannel engagement strategy across Therapeutic Areas.
Establisha customer-centric omnichannel and AI-enabled roadmap aligned with businessobjectivesand measurable outcomes.
Identify prioritize and implement AI use cases that improve engagement decision-making analytics content development field effectiveness and productivity.
Partner cross-functionallywith Commercial Medical Value & Access Communications Data & Analytics IT Legal Compliance and external partners.
Drive execution of transformational initiatives pilots innovation programs and capability-building efforts.
Develop governance frameworks KPIs dashboards and performance measurement approaches for omnichannel and AI initiatives.
Champion responsible AI adoption organizational change management and AI literacy across the Canadian affiliate.
Represent Canada in regional and global discussions related to customer engagement omnichannel excellence digital innovation and AI transformation.
Ensure all activities are executedin accordance withregulatory compliance and responsible AI requirements.
Who you are
You are a strategic and innovative leader who combines strong business acumen customer-centric thinking and digital transformationexpertise. You excel at influencing stakeholders leading complex cross-functional initiatives and translating strategy into measurable business outcomes.
Required skills
Bachelors degree in Business Marketing Analytics Life Sciences Digital Strategy ora relatedfield.
8 years of experience in omnichannel strategy customer engagement digital marketing commercial excellence business operations AI digital transformation or related areas.
Demonstrated success leading enterprise-level omnichannel initiatives from planning through implementation adoption optimization and measurement.
Experienceidentifying prioritizing and implementing technology-enabled or AI-enabled solutions.
Expertise incustomer journeys segmentation personalization engagement measurement and optimization.
Experience leading cross-functional initiatives and influencing senior stakeholders within a matrix organization.
Experience working with agencies technology vendors digital platforms and enterprise partners.
Preferred skills
MBA orMastersdegree.
Pharmaceutical biotechnology healthcare or specialty pharmaceutical industry experience.
French languageproficiency.
Experience driving organizational adoption of AI and digital transformation initiatives.
The expected salary range for this position is $129000 to $173000and includes eligibility for a discretionary bonus.Base salary offered is determined through an analytical approach utilizing a combination of factors including but not limited to relevant skills & experience job location and internal equity. Regular employees are eligible to receive both short term and long-term incentives including cash bonus and equity incentive opportunities designed to reward recent achievements and recognize your future potential based on individual business unit and company addition to compensation Biogen offers a full and highly competitive range of benefits designed to support our employees and their families physical financial emotional and social well-being; including but not limited to health care retirement paid time off and ancillary programs such as a fully paid sabbatical after six years of service Employee Stock Purchase Plan participation education assistance and more.
Why Biogen
We are a global team with a commitment to excellence and a pioneering spirit. As a mid-sized biotechnology company we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning growth and expanding their skills. Above all we work together to deliver life-changing medicines with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds cultures and perspectives make us a stronger and more innovative company and we are focused on building teams where every employee feels empowered and inspired.Read onto learn more about Biogen.
All qualified applicants will receive consideration for employment without regard to sex gender identity or expression sexual orientation marital status race color national origin ancestry ethnicity religion age veteran status disability genetic information or any other basis protected by federal state or local law. Biogen is an E-Verify Employer in the United States.
Required Experience:
Manager
About Company
Founded in 1978, Biogen is a leading biotechnology company that pioneers innovative science to deliver new medicines to transform patientsÂ’ lives and to create value for shareholders and our communities. We apply deep understanding of human biology and leverage different modalities, ... View more
