Sr. IT Ops Analyst

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. Youll work under minimal supervision on data center management maintenance installs and decommissioning performance and incident management as well as technical support activities.

KEY ACCOUNTABILITIES

• Lead strategic technology initiatives build and maintain key elements of the firms enterprise infrastructure and associated project portfolio
• Provide leadership for delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics key performance indicators and service level agreements to continually improve the DC performance.
• Manage remote sites as well as schedule/monitor work performed by third party vendors.
• Business Continuity Plan Management assuring our BCP documentation is current and approved by management
• Attend meetings to capture business requirements for DC Capacity planning and workflow management. Maintaining corporate databases and ensuring compliance with internal and external audit regulations.
• Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
• Promptly schedule equipment installs and cabling request engage partners. plan parallel work streams when possible.
• Partner closely with stakeholders to improve production environment stability.
• Leads the support of Data Center infrastructure
• Reviews participates and implements procedures.
• Research industry standards best practices and new innovations in technology and makes recommendations.
• Provide quality service and solutions consistent with objectives and client requirements.
• Effectively handle incident management for outages.
• Ensure timely notification and escalation of possible issues/problems options and recommendations for prompt resolution.
• Dive into design review and integration of all application requirements like functional security integration performance quality and operations.
• Proficient with fluke testers and fiber testers and scanners
• Knowledge of interrelated power space and cooling as it relates to Data Centers
• Provide expertise to other functional areas (technology trends and processes).
• Join projects aimed at evolving the base infrastructure deploying new technologies or optimizing the operational environment.
• Deploy base infrastructure components for all environments.
• Follow change management procedures. ensure proper testing sign-off monitoring.
• Monitor system life cycles ensure specifications and functionality support business. objectives and architecture decisions.
• Use meaningful metrics to monitor environments performance.
• Participate in disaster recovery planning (Define Review Test).
• Traveling between sites is required occasionally

EXPERIENCE & EDUCATION

• Structured Copper & Fiber Cabling and industry standard knowledge
• Fiber Testing & Troubleshooting expertise
• Knowledge of PDUs & Power/cooling in a datacenter
• On Call Support
• DCIM Tool knowledge
• Rack & Stack Server/Network/Storage Installation
• Cable Management & Labeling
• Extensive knowledge with vendor management data center operations documenting and writing processes. Working knowledge of network engineering data center applications client server computing and production operations support.
• Strong financial management skills in budgeting forecasting and cost control
• A deep understanding of the interdependent relationship between infrastructure and the applications/ services they enable as well as the critically of maintaining strong connections between the respective teams within IT
• Ability to see the big picture across such areas as the private and public cloud hosted infrastructure and addition to physical DC security telecommunications enterprise storage.
• Functional understanding of project management principles and their application to infrastructure projects and teams
• Demonstrated ability to apply technology solutions to business problems and work with teams globally
• Ability to work independently in a senior/lead role on a diverse range of tasks and coach/educate others.
• Subject matter expert and consults with clients team and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
• Experience as a subject matter expert and consultant who can impart technical guidance and engage in highly complex troubleshooting/problem resolution.
• Working knowledge of Service Now and Microsoft products
• College degree in technology related major preferred or Undergraduate Degree or Technical Certificate.
• 5-10 years of data center management with extensive experience working with IT hardware databases and Ethernet cable infrastructure
• Proven ability to learn new technologies quickly to a high level of proficiency
• Service Now Microsoft Office

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):