Sr. Business Systems Analyst (Service Now)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks. Work in close partnership with business partners / technology / project teams and stakeholders to elicit analyze document communicate and manage detailed functional specifications.

• Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g. Solution Architects and Developers)
• Define document and translate business requirements into detailed functional specifications and non-functional specifications.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product performance user acceptance and operational acceptance testing.
• Support and contribute to project management activities by taking part in the scoping and estimating of project efforts risks identification and mitigation measures recommendation communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager
• Participate in quality management reviews in particular reviews of the designs prototypes and other requirements work products to ensure they fulfill the requirements.
• Support collaboration with key stakeholders to find solutions assess impact to existing work processes and systems and how to manage the integration.
• May supply operational / process related analysis and support to various extents.
• Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables.
• Adhere to existing processes/standards including requirements management and project management disciplines well-defined enterprise technology delivery practices and standards and business technology architecture escalating escalate issues as needed.
• Continuously enhance knowledge/ability in own area and keep current with leading-edge technologies trends/developments and develop ability in TD services applications infrastructure analytical tools and techniques that can contribute to effective solution development/delivery.
• Continuously enhance knowledge of business domains and their products/services
• Support the development of business cases including benefits identification RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.
• Maintain ongoing communication with all stakeholders throughout the project lifecycle.
• Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects.
• Prioritize and manage own workload to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units.
• Coach new or less experienced colleagues and function as a reference for the requirements management lifecycle
• Find and recommend opportunities to enhance productivity effectiveness and operational efficiency of the business unit and/or team.

• Excellent verbal and written communication skills and comfortable working with both Business and Technical teams
• Initiative-taker with the ability to multi-task effectively and independently within a demanding environment
• Able to gauge the right level of priority and detail and/or effort on any given project.
• Able to adapt quickly to changing priorities.
• Initiative-taking with a proven history of delivering results.
• Exhibit effective critical thinking skills with a high degree of diligence.
• Excellent time management and prioritization skills
• Demonstrated ability to follow-up on issues independently and ensure they are resolved promptly escalating when necessary.
• Sound to Advanced knowledge of system analysis process and techniques
• Sound to Advanced knowledge of systems and applications supported by the team including system components functionality interfaces data flows and business rule.
• Advanced knowledge of enterprise technology delivery practices and standards and related ability including design development testing and project management
• Sound understanding of business supported Performs work on all aspects of the system analyst process from end to end.
• Projects are moderate to overly complex and performed under minimal management supervision.
• Work may be reviewed by the Manager / Senior Analyst
• Generally reports to a manager.

• Undergraduate degree or Technical Certificate 5-7 years relevant experience
• Experience in driving ServiceNow Integration Projects- 2 years
• ServiceNow BSA- 5 years
• Confluence/JIRA- 3 years
• Agile Delivery- 3 years
• ITIL process/ITSM solutions- 3 years

• Service Now Certifications- Certified Systems Administrator (CSA)- MUST
• Agile Delivery - SAFE Agile 6.0 - MUST
• ServiceNow Certifications - Any module related certification- NICE TO HAVE
• ITIL - ITIL Foundational - NICE TO HAVE
• Agile Delivery- SAFE PO/PM 6.0 - NICE TO HAVE

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):