Spécialiste service à la clientèle

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Ce rôle consiste:

La commande par téléphone et par clavardage de tous les produits en pharmacie ainsi que des médicaments sur ordonnance et en vente libre dans les hôpitaux les pharmacies et les centres daccueil;

Entrées de données AS 400 et Salesforce

Vérification des stocks (disponibilité des produits); rapports Excel

Fournir les renseignements demandés par les clients; assurer le suivi et émettre des crédits aux clients

Effectuer tout autre travail lié à cette fonction;

Qualifications:

V secondaire et connaissance de la terminologie des médicaments sur le marché pharmaceutique;

Au moins un an dexpérience en pharmacie ou en laboratoire dans la préparation dordonnances de médicaments; et/ou technicien de laboratoire;

Expérience du service à la clientèle;

Expérience dans un environnement de TI;

Vitesse de saisie des données par clavier alphanumérique.

Qualités relationnelles et courtoisie

Excellente communication avec les clients

Dextérité informatique avancée

titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à lextérieur du Québec et/ou aux États-Unis. Par conséquent ce poste requiert une maîtrise de langlais à lécrit et à loral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

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Job summary:

Telephone and chat ordering of all pharmacy products and prescription and over-the-counter drugs in hospitals pharmacies and drop-in centres;

AS 400 and Salesforce Data Entries

Inventory verification (product availability); Excel reports

Provide information requested by clients; track and issue credits to clients

Perform any other work related to this function;

Qualifications:

Secondary V and knowledge of drug terminology in the pharmaceutical market;

A minimum of one year of pharmacy or laboratory experience in drug prescription preparation and/or laboratory technician;

Customer service experience;

Experience in an IT environment;

Alphanumeric keypad data entry speed.

Interpersonal skills and courtesy

Excellent communication with customers

Advanced computer dexterity

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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