Specialist, Technology Support Logistics (Wednesday-Saturday 400pm-230am)

The Specialist - Technology Logistics Support role is required for day-to-day support of equipment in the logistics environment. This role is also responsible for receiving tracking and resolving L1 Service Desk requests and incidents submitted by customers via walk-up or systematically. This role assists with the installation of new systems and services as required Monitor Data center alarms and co-ordinate with 3rd Party SSC and Global Technology for maintenance.

1. Serves as first point of contact for DC/FC users seeking IT support.
2. Aims to resolve a significant portion of incidents and fulfill routine service requests directly.
3. Act as communication bridge between the operations and various support teams to facilitate smooth information flow and effective problem resolution.
4. Manage release of planned outages and upgrades to ensure successful implementation.
5. Assist with supporting Microsoft Windows and its office products.
6. First level support of all office printers in preventive and remedial capacity.
7. When unable to resolve an issue themselves escalates incidents and complex service requests to the appropriate global support and specialist teams.
8. All other duties as assigned.

The pay range for this position is $60000.00 - $75000.00. Pay will be determined based on relevant experience.

Léchelle salariale pour ce poste est de 60000.00 à 75000.00. La rémunération sera déterminée en fonction de lexpérience pertinente.

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Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Age 16 or older

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

3400 39Th Ave Ne Calgary AB T1Y 7J4 Canada

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